Napleton's West Palm Beach Hyundai

I have been going to Napleton's (2301 Okeechobee) for the past four years. I plan to continue to do so in the future! I must say that I have always had a good experience; the customer service is excellent an past four years. I plan to continue to do so in the future! I must say that I have always had a good experience; the customer service is excellent and they follow the golden rule. Although this last time (10/2/2024) I took my car in just for routine maintenance and here it was again: Roman Andreiw took care of it in record time, but that's not all. This time the experience was even better: Richard offered me a delicious cup of coffee and explained how and when the general service on my 2024 Kona should be done. He always makes sure to give you a warm hello and goodbye. I've said it before and I stand by it: I can't recommend them enough! Don't forget to ask for Roman Andreiw! (Not for the delicious cup of coffee, but for his willingness to do things the right way and with the customer in mind). Also, this time I went to see the Director of Service, Rudy Rodriguez, to thank him for keeping such a nice and knowledgeable team at this dealership, especially ROMAN ANDREIW. Highly recommended! Roman went above and beyond to make sure everything went smoothly! Zoraida Trejo 561-255-0157 More

I have been going to Napleton's (2301 Okeechobee) for the past four years. I plan to continue to do so in the future! I must say that I have always had a good experience; the customer service is excellent an past four years. I plan to continue to do so in the future! I must say that I have always had a good experience; the customer service is excellent and they follow the golden rule. Although this last time (10/2/2024) I took my car in just for routine maintenance and here it was again: Roman Andreiw took care of it in record time, but that's not all. This time the experience was even better: Richard offered me a delicious cup of coffee and explained how and when the general service on my 2024 Kona should be done. He always makes sure to give you a warm hello and goodbye. I've said it before and I stand by it: I can't recommend them enough! Don't forget to ask for Roman Andreiw! (Not for the delicious cup of coffee, but for his willingness to do things the right way and with the customer in mind). Also, this time I went to see the Director of Service, Rudy Rodriguez, to thank him for keeping such a nice and knowledgeable team at this dealership, especially ROMAN ANDREIW. Highly recommended! Roman went above and beyond to make sure everything went smoothly! Zoraida Trejo 561-255-0157 More

if you are buying a car ask for salesman Jonathan Nichols he was great very helpfull and went out of his way for my wife and I made our purchase easy GREAT SALESMAN he took his time showing us all the dif he was great very helpfull and went out of his way for my wife and I made our purchase easy GREAT SALESMAN he took his time showing us all the different things the new car had I cannot say enough about how good he was with us buying a new car is hard but Jonathan made it easy I would tell any one to use Napleton Hyundai and see JONATHAN NICHOLS More

Thank you Anthony for helping me get my lease buy out handled professionally and clearly. handled professionally and clearly. More

Please save yourself time and avoid this dealership! Anthony O. my salesman was very pushy and unprofessional. I did not feel comfortable at all dealing with him. He tried to overprice the car and I end Anthony O. my salesman was very pushy and unprofessional. I did not feel comfortable at all dealing with him. He tried to overprice the car and I ended up going with Kia with the same options and features for $9000 less. Save yourself the hassle on time. While I was signing at Kia he sent me this text message requesting $25 Apple Pay “for his time”. I have never heard or seen this happen before and I’ve multiple friends that have bought vehicles and have never heard of this! More

I recently had a disappointing experience with Napleton car dealership. Despite their commitment to offer me a specific benefit, they failed to fulfill their promise. Furthermore, the salesperson, Willy, s car dealership. Despite their commitment to offer me a specific benefit, they failed to fulfill their promise. Furthermore, the salesperson, Willy, sent me multiple text messages assuring me that he would handle my case, yet failed to follow through. This lack of accountability and customer service has led me to advise against visiting car dealerships that demonstrate such a deficient approach to customer care. More

Don't ever go to this dealership. A few months ago i had an appointment for a oil change and after 4 hours it still was not done. Then last week i went to buy or lease a new car aft A few months ago i had an appointment for a oil change and after 4 hours it still was not done. Then last week i went to buy or lease a new car after the salesperson Gregg kept calling me and sain in a text message that he could get me into a new car for $500 a month because its the end of the month and they need to move these cars. When i got there the payment became almost $800 am month. There were people in front of me with another salesman who wanted to buy 2 cars and the salesman wanted there License before he would give them a price and so they walked out and the salesman was cursing about them after they walked out that he spent 2 hours with them. This is what happens when you are on commission and he should never curse any one out. More

Roman Andrews Always brightens my day when I come to Napletons I just love his SPIRIT AND HIS PERSONALITY ALWAYS GOOD HE IS AWESOME Napletons I just love his SPIRIT AND HIS PERSONALITY ALWAYS GOOD HE IS AWESOME More

Will string you along and add extra fees at every step of the way. After taxes the final cost of the car I was looking at was quoted to be $4000 higher due to exorbitant dealer fees they added on. After I ne the way. After taxes the final cost of the car I was looking at was quoted to be $4000 higher due to exorbitant dealer fees they added on. After I negotiated the deal back down they again tried to add the fees back after saying they would remove them. More

I'd like to share my recent experience with the Service Department at Napleton's Hyundai Dealership (WPB). I had to tow my 2014 Santa Fe GLS to the dealership due to an electronic issue causing the engine Department at Napleton's Hyundai Dealership (WPB). I had to tow my 2014 Santa Fe GLS to the dealership due to an electronic issue causing the engine not to crank. Jesus Diaz in the repair service department was assigned to assist me. Despite the high volume of cars they were servicing non-stop, Mr. Diaz consistently kept me updated on the status of my vehicle. I visited the dealership to address an extended warranty issue and witnessed their busy operations. I want to highlight Mr. Diaz as an exceptional service person. He consistently exhibited a positive attitude, professionalism, and friendliness, even amidst a hectic schedule. He went above and beyond to resolve the problem with my extended warranty and efficiently handled the matter. This contrasts with my past negative experiences with dealership repairs, making this time with Mr. Diaz a truly positive one. Thank you, Mr. Diaz! More