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Napleton's Volkswagen of Sanford - Service Center
Sanford, FL
54 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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54 Reviews of Napleton's Volkswagen of Sanford - Service Center
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March 04, 2020
I had a great experience in service. Danielle was very attentive to all my needs and made the experience simple and smooth. The loaner car they let me use had a full tank and was clean. I recommend this s attentive to all my needs and made the experience simple and smooth. The loaner car they let me use had a full tank and was clean. I recommend this service department for all your VW needs. Go see Danielle. More
by jortiz612
Employees Worked With
Danielle Bridgewater, Kurt Vaughn
February 03, 2020
I am extremely happy with Napleton Volkswagen in Sanford service department and especially Danielle Bridgewater! Exceptional customer service! It’s a pleasure dealing with that dealership. Definitely recomm service department and especially Danielle Bridgewater! Exceptional customer service! It’s a pleasure dealing with that dealership. Definitely recommend their service!! More
by ilovemycar66
Employees Worked With
Danielle Bridgewater
December 07, 2019
Great place, helpful staff, thorough service. Just plan on sending a few hours if you are waiting. Great service takes time, so think of it as you are getting what you are paying (or not paying) for. I'd r on sending a few hours if you are waiting. Great service takes time, so think of it as you are getting what you are paying (or not paying) for. I'd rather someone take their time than rush through any type of maintenance or repair work. More
by steppm30
Employees Worked With
Corey
April 29, 2018
Excellent Customer Service From Gilbert (Service Dept.) I am a woman so having an issue with my car has always been a horrifying experience until this past week when I meet an extraordinary individual named I am a woman so having an issue with my car has always been a horrifying experience until this past week when I meet an extraordinary individual named Gilbert in the service department! He was an absolute pleasure to work with welcoming, professional and very knowledgeable! He was a huge help. He listened, gave me many options to fix my problem and to my great relief I never felt pressured to make a decision one way or the other. He gave me time to think things through!! He went above and beyond to make me feel comfortable, like I was the only person there that needed help. I am extremely satisfied with the work done and unbelievably it came in a little under what he told me it would cost. He has earned my loyalty! His company is lucky to have him as an employee! I cant say enough..a heartfelt thank you seems insufficient!!! More
by Debra S
Employees Worked With
Gilbert Galvan
March 15, 2018
They scratched my car Terrible. I went to get a key programmed and they gave me back my car scratched. I asked them to fix the mistake and they refused. They tried to say I Terrible. I went to get a key programmed and they gave me back my car scratched. I asked them to fix the mistake and they refused. They tried to say I was lying. More
by carguy75
Employees Worked With
Chris Ford
July 10, 2017
Disappointing Service I want to note this is about their service department. I have no bought anything from them so I cannot comment on their sales team. I went into thi I want to note this is about their service department. I have no bought anything from them so I cannot comment on their sales team. I went into this dealership on a Saturday do you have two minor things fixed on my vehicle. The bumper and splash guard. I had had the appointment for three weeks and received a call the day before saying they were all set for me to come in. This was after her confirming exactly what I was coming in for. When I arrive that Saturday they didn't know what to do with me. They kept going back-and-forth saying well maybe they could fix it, but then determining that know the body shop would have to fix it. After asking what that entailed I was informed I would have to call back on Monday to make an appointment or I could get a rental from them and they would fix it on Monday...maybe. Apparently their body shop it's not open on the weekends. Which I can understand, however when I googled open body shops they were the first to pop up. Also, I had that appointment for three weeks and spoke to somebody the day before. And no point in time during those three weeks was this ever mentioned or I would've made other arrangements. This was not a spur the moment see if they could fix this, this was in arranged appointment. They finally agreed to do at least an expection of what needed to be fixed. I agreed and they told me it would be about an hour. Two hours later they came in with a price sheet and inform me of several other things they believe needed to be fixed. Items I had just had replaced with in the last three months at their dealership. And in this report there was no mention of what are you come in to get fixed. No price estimates, no explanation as to what it would take to get my bumper and splash shield fixed. Nothing. Needless to say, I am severely disappointed. I will not be coming back to this Service department. I called around to a different dealership. They told me to come right down and they fixed it in a half hour. They did not charge me anything. This dealership now had my continued business. I don't care that I'm going to have to drive an hour away to visit this dealership. It's amazing what an impact it is how you treat your customers. More
by zazvorniki
Employees Worked With
I don't ever remember names
December 22, 2016
James saved my holiday trip! My whole experience at Napleton was great. I had a tire and wheel emergency while I was out of town. I went to Napelton VW and was treated as if I pur My whole experience at Napleton was great. I had a tire and wheel emergency while I was out of town. I went to Napelton VW and was treated as if I purchased my vehicle there, or like I had been a client for years. They made me feel like family and got my issue taken care of immidiately, and I was back on the road to continue my holiday vacation. I was very concerned that I would have a hefty bill and it would ruin my trip. After I arrived, my service advisor James Barker had all of my warranty and extended coverage contracts ready to go and within a few minutes he assured me that everything would be covered and I did not need to worry. Once my vehicle was in the shop, the technician and service advisor took me to my vehicle and explained what needed to be done and what the plan was to get me going again quickly. My whole experience was top notch and would definitely recommend Napleton to a friend. In my opinion, this is the type of customer service that is going to get VW through their current TDI situation with good customer retention. Great job guys. Thanks again. More
by MattVWFAN
Employees Worked With
James Barker
November 06, 2016
Fantastic Service Department James Barker did a fantastic job assisting in the service of our vehicle. He is very thorough and detail oriented! We discussed the issues the vehi James Barker did a fantastic job assisting in the service of our vehicle. He is very thorough and detail oriented! We discussed the issues the vehicle had and he addressed them all. He had the vehicle checked over by his department. He exceeded our expectations with his detailed work ethic and friendly demeanor. Thank you James for all you did for us! More
by Robert and Rebecca Sundquist
Employees Worked With
James Barker
February 16, 2016
Had a tire problem One of my new tires from Napletons developed an annoying slow leak and I had to get it fixed in a hurry. Enter one Christian Cortez, the service mana One of my new tires from Napletons developed an annoying slow leak and I had to get it fixed in a hurry. Enter one Christian Cortez, the service manager, and he had my problematic tire repaired [ nail removed ] and plugged in 15 minutes. I have always found the service and friendly reception excellent and that on top of having purchased a VW Jetta from this dealership which has been a top vehicle. More
by bazza
Employees Worked With
Christian Cortez
June 27, 2015
Great service, great products This is our second Jetta purchased from here. They stand behind their products and give great service. They replaced the air conditioner even though This is our second Jetta purchased from here. They stand behind their products and give great service. They replaced the air conditioner even though it was just out of the warranty. Our last Jetta gave us 12 years of service and almost 160,000 miles. I have owned two VW's in the UK before moving to the USA and I highly recommend them More
by UKgirlintheUSA
