Napleton's Volkswagen of Sanford

Aristocrat VW took my car on a trade-in after an accident. When the dealership didn't like the insurance appraisers findings, Aristocrat VW insisted on second evaluation. The second insurance ap accident. When the dealership didn't like the insurance appraisers findings, Aristocrat VW insisted on second evaluation. The second insurance appraiser agreed with the initial findings. In what appeared to be a child having a temper tantrum, Aristocrat VW wouldn't return phone calls or insurance paperwork. They didn't have a problem charging $50 per day for storage. Caught between Aristocrat VW and the insurance company I went to pick-up the car. To my astonishment Aristocrat told me it was not my car and refused to give me MY CAR. I had to threaten Aristocrat with contacting the police and filing a stolen car report before Aristocrat released my car to the insurance company. Not once did the dealership accept any responsibility. Instead they were rude and aloof. RUN AWAY from this dealer! More

At 58, I have had to opportunity to purchase/lease many automobiles over the years. And, in all those transactions, I have never had a better experience than with working with Colette Middlebrooks. Cole automobiles over the years. And, in all those transactions, I have never had a better experience than with working with Colette Middlebrooks. Colette was responsive, but not overbearing or 'pushy' in any way. Her prompt, honest replies.. to my many inquiries.. over many months.. kept me coming back to Aristocrat for an eventual 'Test Drive'. Once the decision was made to lease my 2011 Jetta, an appointment was made a week later when I returned from my next flying Tour to pick up the automobile and complete the necessary paperwork. The car was IMMACULATE..inside and out.. Colette's presentation was perfect and the 'process' was painless. I intend to recommend Aristocrat VW in general, and Colette specifically, to anyone looking to buy/lease an automobile! Well Done..and thank you Colette.. Regards, Kenny Carkeet KC SKY Enterprises, LLC More

This is by FAR the BEST dealership anywhere! The staff is super friendly and not pushy! There's no finance dude in some back office and you don't have to jump through hoops to get a great deal! Unlike my pre super friendly and not pushy! There's no finance dude in some back office and you don't have to jump through hoops to get a great deal! Unlike my previous experience at the other VW stores in the area. I am telling EVERYONE to go to Aristocrat VW. I love my new VW!!! Thanks Aristocrat!! More

After spending several weeks researching for cars for our college bound daughter we finally decided on Volkswagens, we then set out visiting the local Volkswagen dealers and stopped in at Aristocrat VW in Sa college bound daughter we finally decided on Volkswagens, we then set out visiting the local Volkswagen dealers and stopped in at Aristocrat VW in Sanford, Florida where we were met by Mark Kendall, after explaining to him what we were looking for, options, colors etc, he showed us three different vehicles that met our criteria but no that of our daughter, We left that day feeling discouraged at not finding the car we were looking for only to get a phone call two or three days later from Mark telling us about a vehicle that had just been traded in and that he felt it was what we and our daughter was looking for. My wife and daughter went to see the car and it was exactly as Mark described it, the transaction in buying the Volkswagen Jetta was amazing, Mark assured us that the process would be like no other we had experienced and he was correct, he explained in detail every part of the process and warranty and went as far as getting the address and number for the local dealer where our daughter will be attending college to have a contact person set up for her away from home. We are now a four car family and while they are not all Volkswagens our dealership will be Aristocrat Volkswagen for our next purchase and Mark Kendall the person we will go to see for the next purchase. More

Colette was one of the best sales people I have ever had the chance to work a deal with. She was extremely knowledgeable of the car that we were looking at. Her approach was to listen to our questions and the chance to work a deal with. She was extremely knowledgeable of the car that we were looking at. Her approach was to listen to our questions and give us straight forward answers. She was never ever pushy, and very laid back and honest. These traits in sales are hard to teach and Colette knows what she is doing. She knows her cars and knows her deals. Firm, honest and no xx. We will be back to Aristocrat VW for our next car. They are the dealership that Orlando needs, and I cannot wait for them to open their new location that will be closer to town. More

I bought my car from this dealership and that experience was uneventful, however, i have had several problems covered under warranty and dealing with their service department has turned into a nightmare. Th was uneventful, however, i have had several problems covered under warranty and dealing with their service department has turned into a nightmare. The employees are rude, unhelpful and unapologetic. Furthermore, when i pointed out the issues i was having with the staff to the service manager i was informed by him that they had a "prefect system" and gave me the same attitude reflected by his staff. Proves poor management results in poor performance by entire staff. Stay away from this place unless you enjoy being treated like your business is a problem. More

these guys are awesome! i had just arrived into town and called maus to get a new golf. they started showing me USED jettas. that's NOT what i asked for. i ended up at aristocrat because they were courteous called maus to get a new golf. they started showing me USED jettas. that's NOT what i asked for. i ended up at aristocrat because they were courteous, honest, and gave me precisely what i was looking for. thank you aristocrat!! i'm recommending you to all my friends!! More

After dealing with the both of David Maus's stores in Orlando... and felling like I was being misled on a number of different things, I felt I needed to continue shopping for an honest VW dealer if there Orlando... and felling like I was being misled on a number of different things, I felt I needed to continue shopping for an honest VW dealer if there was such a thing. I had expressed to one of my fellow employees that the process was getting alittle frustrating and he suggested Aristocrat. Only being in town for a short period I was not aware of them. So I took a trip to Sanford(20 miles from my house, ugggh). The nice thing once I got there I was not pounded on by a flock of salespeople like @ the other VW stores. Dave Wallace greeted me like a real person, not a fake. He seemed genuine in his concern for me, but these things can rapidly change I know but... thru the whole his colors never changed, I was even alittle arogant and a bit of an Axx and he held his composure. The atomosphere there was like I was in a different world, the smell of cookies and also I was there on a day that they do a BBQ for there customers, come to find out they do this every month. They were swift in making a price work for me and I diceided to make the purchase right then. I asked Dave when I was going to see the Finance guy and he laughed, apparently the Salesperson is the only person who deals with the customer from beginning to end, WOW that was a relief! It's enough pressure on myself simply just spending that kind of $ and also to have a Finance guy try to strong arm me to spend more. KUDOS to Aristocrat VW for being as advertised! JCR, Orlando, FL More

i've used this vw dealer a few times for service on my tdi. they have always done an excellent job. i used the repair shop a few times for damage when a car abcked into my tdi in a parking lot. they sa tdi. they have always done an excellent job. i used the repair shop a few times for damage when a car abcked into my tdi in a parking lot. they sat with me and discussed the options for cheapeneing up the fixes, what they thought was best, and options on time frame i could work with. the seond time was from some jerk slamming their door into mine in a parking lot and putitng very nasty dent and paint damage. they remembered who i was and took care of me again. very professional and the only vw dealer in orlando with a full functioning body shop on site, at least at the time i had to take it for repairs. i also used them for new tires on my tdi. they didn't have had the ones i wanted in stock, but offered to get them by that afternoon. i priced shopped ahead of time with tire rack and various other independents. they were very competitive with those places. i wouldn't hesitate to buy a new car there. i didn't work with their sales people or finance, so i can't comment on that process or new/used car pricing, but i have used their service people and that is half the package with a dealership. finding a good honest crew of qualified service techs. More

I took my car to this dealership with three problems: a rattle in my steering column, a tail light that only worked sometimes, and the fact that my car lost power while driving and then wouldn't start. Ar rattle in my steering column, a tail light that only worked sometimes, and the fact that my car lost power while driving and then wouldn't start. Aristocrat replaced my battery, replaced a bearing in my steering column, and told me that my taillight was fine, all for a cost of $540.00. Two days later I was pulled over by the police for having a burnt out taillight (the one they told me was fine). Two weeks later, my car died while I was driving it with my infant son in the back. When I called the service department about it, they were not only not sympathetic, but said it wasn't their fault that my alternator was the problem and they didn't catch it the first time. Another two weeks has passed and the rattle is now back in my steering column! Exactly what did they do to earn the $540.00 that I paid them? I replaced my lightbulb and also replaced my own alternator because the "experts" couldn't find anything wrong. I would NEVER recommend this dealership to anyone! More