Napleton's Volkswagen of Sanford

Came in just expecting to test drive, get a quote, and move on like my past experience at dealerships for the past month, but the constant competitiveness of price dropping without any pressure was enough move on like my past experience at dealerships for the past month, but the constant competitiveness of price dropping without any pressure was enough that I wanted to do business at the dealership. I left feeling like I got a good deal and didn't feel that 'shopper's regret'. More

Billy Stewart and Aristocrat VW have consistently met my high expectations for customer service, accuracy, and transparency over the years on multiple vehicles purchased through them. I would highly recomm high expectations for customer service, accuracy, and transparency over the years on multiple vehicles purchased through them. I would highly recommend Aristocrat and Billy for anyone in Central Florida seeking a new or used vehicle. More

I have delt with Aristorcat Volkswagen for over 20 years. and in all that time I have not had a bad experiance wheather buying a new car or haveing maintaince performed on my cars. The staff has always been and in all that time I have not had a bad experiance wheather buying a new car or haveing maintaince performed on my cars. The staff has always been helpful and willing to go the extra mile to solve an issue. More

As several others have stated, the games, scams, bait and switch, appallingly poor customer service issues that you have experienced will not happen here. My wife and I moved here from another state and thin switch, appallingly poor customer service issues that you have experienced will not happen here. My wife and I moved here from another state and things just happen differently here. IE price of car - total for trade then figuring sales tax from that (20,000-10,000=10,000 10,000x1.06=10,600) and the fact that you pay the dealer for your plate and you can wrap that up into the loan. I have never experienced this before and they walked me through it, slowed down and explained or speed up when I was completely understanding. Our Routan which we know is a Chrysler product is exactly what we were looking for. These things sell fast I have pasted up about 6 in the last few months. I was able to get this one because of the flexibility of this dealer. They let me put a deposit on the car to hold it. Mean while my wife gave birth to our second son. and they were flexible with her having to care for the two boys while I looked the car over, we test drove it, went to eat and came back and signed everything. We had to play switch a roo with the kids as we were needed to sign or ask questions. The questions we had were answered quickly,honestly and sincerely. I felt really bad about keeping Michele past closing, it takes way more time to do the simple things in life with kids but she was understanding and I was trying to hurry. A+++++++++ experience with this dealer. They beat my pre-approved rate by 0.5% and got the entire loan bought. THANKS AGAIN! More

I started looking for a car for my daughter over a month ago and was getting so tired of the same old thing at the dealerships I visited. No clear answers and a lot of run around. While looking on line at n ago and was getting so tired of the same old thing at the dealerships I visited. No clear answers and a lot of run around. While looking on line at new cars I happened upon Aristocrat Volkswagen and saw they had some great specials. I got lost going there, but when I found the dealership I was greeted by a friendly and non aggressive salesman. Typically when i drive up to a dealership I see about 5 salesman hanging around and it just makes me uneasy, wondering which one is mine. Anyhow, the experience at Aristocrat with Angel was so easy and up front, i started to compare the other dealerships I visited after to them, and they couldn't even come close. In the end I just purchased a new Jetta for my daughter and I feel like I got a great deal. Angel also walked through, step by step all the features of the car with my daughter. The whole process was made easy and I look forward to purchasing another car from them in the future! More

Angel Lavergne was informative, responsive and personable. He made my car buying experience a pleasurable one. If you are seeking to buy or lease a vehicle, Angel is your man! personable. He made my car buying experience a pleasurable one. If you are seeking to buy or lease a vehicle, Angel is your man! More

My husband and myself we are very satified with the purchase we did. With Colette Middlebrook my dream true. I always feel safe and secure that she will help us in obtaining the car i wanted. She is purchase we did. With Colette Middlebrook my dream true. I always feel safe and secure that she will help us in obtaining the car i wanted. She is a great sales person I wish her to stay there for many more years. I am hard of hearing and she make sure by looking at my face so I can read her lip and she very supportive of my situation, my husband he does do the talking much but he feels she is great saler. She also work with us about the sales and we came to an agreement that satified me and my husband. More

In the process of buying my first car, Angel Lavergne was the sales associate that helped me find the exact car I was looking for! He was very straight forward with everything the car did/didn't have to offe the sales associate that helped me find the exact car I was looking for! He was very straight forward with everything the car did/didn't have to offer. Before and when taking the test drive, he showed me everything I needed to know about the car and made sure I knew where everything was. He was very focused on what specific things I was personally looking for in the car I was searching for. Aristocrat Volkswagon dealership, along with Angel Lavergne, made sure I and my family were very well taken care of during the process of looking, driving, signing and buying. Angel was very considerate of our time and did not keep us long. If and when I buy my next car i will surely be going back to see Angel! More

I am stationed overseas and came back for just five days to visit my son and help him find a good used car. We've been disappointed at so many other dealerships over high prices, pushy/aggressive sales tact to visit my son and help him find a good used car. We've been disappointed at so many other dealerships over high prices, pushy/aggressive sales tactics, and poor customer service. After a very long day of car hunting in the Central Florida area we came across Aristocrat VW. I was surprised that I was able to look over the used cars without anyone shadowing me. When I was ready to ask questions I was introduced to Ms. Michele Chrzaszcz. She was warm, friendly, and very professional. Her attitude clearly demonstrated a sincere appreciation for her customers. As a veteran that has been serving overseas for 26 years, I felt the sincerity in her voice when she thanked me for my service. When I explained that I just didn't have enough to pay the price on the car we selected, Michele and the dealership worked with me to make the purchase possible. The entire purchase transaction was very smooth and precise. All of my concerns and questions were addressed quickly and well beyond my expectations. While in Aristocrat, I was very observant of the atmosphere in their work areas. It was very clean and comfortable. The showroom lacked the "new car smell" that we all know to well. Instead, it had the welcoming aroma of fresh baked cookies which were placed on the information counter for all to enjoy. This is the kind of place where you just feel good about being there. My overall experiences in this facility was far better than any other I've been in during my quest for "the perfect used car". Aside from getting a great deal, I had the pleasure of making a few friends. I found the owner, Mr. Larry Bishop to be a very down to earth, family friendly business man. There is no doubt that his staff is a direct reflection of his commitment to providing excellent customer service. Thank you, Aristocrat VW! More