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Napleton's Volkswagen of Sanford

Sanford, FL

4.6
490 Reviews
Napleton's Volkswagen of Sanford has been proudly serving Volkswagen owners for over 24 years. We have a second location in Orlando one mile east of Alafaya Trail on Hwy 50. When you visit our showroom, you will notice a unique atmosphere unlike a typical car dealership. Our Certified Sales Consultants will demonstrate the vehicles, assist with your finance needs and personally deliver the VW for you. We do not have a separate finance department to sell you unnecessary insurance, equipment or alter your finance or lease terms. Please allow us to give you the best Volkswagen experience possible. We look forward to meeting you! The Napleton Volkswagen Family
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4175 S Orlando Dr

Sanford, FL

32773

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Showing 490 reviews

September 17, 2024

I bought a Bronco. I worked with Ben and he was great and made it all fast and easy. Definitely recommend. More

by David S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Stuart
Sep 20, 2024 -

Napleton's Volkswagen of Sanford responded

Hi David, we're glad to hear you found our staff to be so informative and helpful. Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2024

Jean was awesome and made me feel very comfortable purchasing my vehicle. He was also very knowledgeable about the car and was able to answer all my questions. More

by tainagonz2604
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jean
Aug 24, 2024 -

Napleton's Volkswagen of Sanford responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2024

Service Advisor Johnathon Fiermonti is an asset to the Napleton team. He is very polite and professional. John took the time to answer all my questions and even offered some very helpful suggestions. Ulti More

by CL78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Napleton's Volkswagen of Sanford responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

August 04, 2024

My wife and I went to Napleton VW in Sanford Fl to look at a 2003 Nissan Murano. We arrived and spoke to the salesman, took the car for a test drive and everything was going fine. My wife really likes this More

by rennsportmotorrad
Recommend Dealer
No
Employees Worked With
Calib Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Napleton's Volkswagen of Sanford responded

Thank you for bringing this to our attention. We are sorry to hear about your experience and take these allegations seriously. Our aim is to provide transparent and fair pricing, and we deeply regret that you feel this was not the case. We want to investigate this matter further to understand what went wrong and how we can improve our processes. Please contact me directly at 630-382-0339 or email ER@napleton.com. Your feedback is invaluable, and we want to ensure this does not happen again. Kind regards, Eduardo Rodriguez National CX Director

July 29, 2024

Thanks to the team here at NAPLETON VW of Sanford. Eddie helped my cousin leave in a new car I highly recommend this dealership. More

by seven7inc25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adesh Jinadu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie
Jul 31, 2024 -

Napleton's Volkswagen of Sanford responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!

July 26, 2024

What u see is what y get with this dealership. Absolutely no frills they don’t even clean the inside of there cars/trucks!! Pretty deceving place in that u make an appointment to see a vehicle u More

by debbijohnston29
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
JT
Jul 27, 2024 -

Napleton's Volkswagen of Sanford responded

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (407) 365-9005 at your earliest convenience to discuss how we can turn this experience into a positive one.

July 22, 2024

Always a great experience whether buying a new vehicle or returning for service.. The staff are always friendly. More

by Cmichaeldale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roxane Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Napleton's Volkswagen of Sanford responded

Hi, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

July 17, 2024

My visit on 07/16/2024 to VW of Sanford was very good the salesman was very kind and helpful they did do everything they could to help me, which I really appreciated and I am thankful, we had agreed on a dea More

by Julio Báez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tiago
Jul 18, 2024 -

Napleton's Volkswagen of Sanford responded

Hi, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at ER@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

July 12, 2024

As a revision after posting and speaking to management (thank you Felicia), we have come to a satisfying agreement. They were very apologetic and worked with me to resolve the issue. It was a pleasant and More

by jbtrustgod
Recommend Dealer
Yes
Employees Worked With
Domonik
Jul 13, 2024 -

Napleton's Volkswagen of Sanford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2024

I bought a Tesla Model 3 here regrettably; the experience was not great. I had to resign the agreements three times due to mistakes made by the dealership. They attempted to sell the car without the mobil More

by Jack Sweeney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy Niewinski, Frank Butt
Jul 10, 2024 -

Napleton's Volkswagen of Sanford responded

Thank you for your recent purchase and for sharing your feedback with us. We deeply regret that your experience did not meet your expectations. We understand how disappointing this can be and are committed to making it right for you. Please contact me at 630-382-0339 or email ER@napleton.com to discuss a resolution that meets your needs. Your feedback is invaluable to us, and we are dedicated to improving our services based on your input. We appreciate your business and hope to have the opportunity to make things right. Kind regards, Eduardo Rodriguez National CX Director 630-382-0339 ER@napleton.com

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