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Napleton's Volkswagen of Orlando

Orlando, FL

4.7
397 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 397 reviews

October 09, 2022

Niyi was fantastic. He made my car buying experience wonderful and easy! We will ever go anywhere else.😀❤ More

by Tasha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime in finance
Oct 13, 2022 -

Napleton's Volkswagen of Orlando responded

Hi Tasha, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

October 02, 2022

They were very responsible and straight forward about everything . I enjoyed the car buying experience. More

by Soupinbrazil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Chalashtori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 01, 2022

Niyi was amazing and helped purchase my dream car today. Niyi was amazing and helped purchase my dream car today. More

by Naderjessie1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Napleton's Volkswagen of Orlando responded

Hello, thank you for your kind review; we are happy to pass along your comments to Niyi here at Napleton's Volkswagen of Orlando! We hope you continue to choose us for all your automotive needs! Take care!

September 22, 2022

Great people awesome customer service. Will be back for my future cars. Work with you to get a great deal. More

by boni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Mella, Andrew D Rath
Sep 25, 2022 -

Napleton's Volkswagen of Orlando responded

Hello Boni, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 19, 2022

Jason Cintron in sales was fantastic to work with. No pressure sales tactics, very professional. More

by artthebanker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cintron
Sep 21, 2022 -

Napleton's Volkswagen of Orlando responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

September 16, 2022

Morris was my sales, he’s very patient explaining everything about the car. Also very nice and ongoing More

by Sx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morriss, pass
Sep 18, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Volkswagen of Orlando! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 16, 2022

As soon as I walked in, He greeted us and assisted us with everything. Super friendly and family oriented. 100% recommend! Tyler who was shadowing him was really nice as well and made the experience the More

by Paola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Sep 18, 2022 -

Napleton's Volkswagen of Orlando responded

Hello Paola, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 06, 2022

Dealership was hard to deal with by phone, all they concentrated on was getting me to the dealership (hour + drive) and not wanting to ensure me that we would be able to trade vehicles. More

by Thomas Bryant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 09, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please contact our Manager at (407) 591-3990 so that we may ensure your experiences with our dealership are more pleasant moving forward.

August 29, 2022

Ok until you need your car serviced. Horrible overall dealing with service. Repair nit done properly. Then getting auto back in because of poor repair , scheduling out a month. Yes I More

by Omayra94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Ormiston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, we're extremely disappointed to hear that you left Napleton's Volkswagen of Orlando unsatisfied. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 591-3990 and we will do our best to make this better.

August 12, 2022

Morris was great. My son brought a car from him and he helped my son buy the right car to fit he’s needs. The service he provided was outstanding. So I went and brough More

by Vivianacaban79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morris S.
Aug 15, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Volkswagen of Orlando and we hope to see you again!

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