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Napleton's Volkswagen of Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.7
397 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 397 reviews

December 22, 2022

Have worked with Napleton before no hassle works with customer. Jake Murray consultant was very knowledgeable and no pressure consultant More

by Betz.hawkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Murray
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Dec 24, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

December 15, 2022

I had the pleasure of working with Tyler. He was very personable, attentive, and knowledgeable about my 2023 Volkswagen Taos.Highly recommend this dealership and their incredibly professional More

by cedmond43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler, Tito
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Dec 17, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 05, 2022

I really enjoyed visiting this dealership! Everyone, specially Jonathan Mella, was very friendly and had great knowledge about all my interests and concerns. Will definitely be coming back! More

by Melihsa Anderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Mella, Tito Mella
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Dec 07, 2022 -

Napleton's Volkswagen of Orlando responded

Hello Melihsa, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 25, 2022

France was very helpful and knowledgeable throughout the buying process, and made it all very easy. More

by Matt
Recommend Dealer
Yes
Employees Worked With
France Charles
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Nov 26, 2022 -

Napleton's Volkswagen of Orlando responded

Matt, thank you for your high star rating. We're happy to see that your experience with France was excellent! If you have any further questions, please give us a call. We're always happy to help!

November 19, 2022

The car experience was nice. The finance went well. There were a couple of warranty fees in the paperwork but that was corrected. More

by mariiiiae
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Nov 21, 2022 -

Napleton's Volkswagen of Orlando responded

We appreciate your feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us at 321-430-2319 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Dec 01, 2022 -

mariiiiae responded

Thank you to Jonathan and Napleton for taking care of the matter. I very much appreciate you correcting the delay in credit and following up with excellent communication. I do love my car!

November 14, 2022

Extremely professional, friendly and helpful team. First time ever I enjoyed going to car dealership! More

by ivana9976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Citron
Report | Print
Nov 16, 2022 -

Napleton's Volkswagen of Orlando responded

Hello Ivana, Thank you so much for sharing your recent experience with us,! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 31, 2022

The service provided at the dealership was excellent. My families was very satisfied thank you Napleton. More

by nicksassano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Napleton's Volkswagen of Orlando responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 15, 2022

Not happy at all, too much time to disclose why I am not happy. Next time buy a Japanese or Korean vehicle, as you will get more bang for the dollar! More

by iloveGod1*
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garcia, unethical.
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Oct 17, 2022 -

Napleton's Volkswagen of Orlando responded

We're extremely disappointed to hear that you left Napleton's Volkswagen of Orlando unsatisfied. If you would be willing, please reach out to us at 321-430-2319 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.

Oct 18, 2022 -

iloveGod1* responded

My response would be an exercise in futility as they are set in their ways, notwithstanding not offering me the veterans discount which is the policy of corporate. As we speak my vehicle is now in service due to an 'exhaust issue', even though the car has only 5,200 miles. Hence, as previously written, "buy a Japanese or Korean vehicle."

Jan 14, 2023 -

iloveGod1* responded

My response would be an exercise in futility as they are set in their ways, notwithstanding not offering me the veterans discount which is the policy of corporate. As we speak my vehicle is now in service due to an 'exhaust issue', even though the car has only 5,200 miles. Hence, as previously written, "buy a Japanese or Korean vehicle! Now my vehicle is being serviced for the 3rd time. When the issue is corrected I am going back to kia, and trade it in for a lost, but I will have peace of mind knowing I will not have no more headaches!!!

October 12, 2022

Our time spent on the lot was filled with good information and France was very helpful in the purchase of our new Toas. More

by Johnzech79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
France Charles
Report | Print
Oct 15, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Volkswagen of Orlando so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

October 12, 2022

I find it odd that in order to purchase a car, I need to use their lending source. They lost a sale More

by FMMAHAN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance
Report | Print
Oct 14, 2022 -

Napleton's Volkswagen of Orlando responded

Fmmahan, we're extremely disappointed to hear that you left Napleton's Volkswagen of Orlando unsatisfied. If you would like to discuss your experience in more detail, please give us a call at (407) 591-3990 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

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