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Napleton's Volkswagen of Orlando
Orlando, FL
397 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 397 reviews
July 30, 2014
great experience the whole sales process was great from start to finish. James Oldham was amazin and would come back to buy cars from him and refer all my friends and the whole sales process was great from start to finish. James Oldham was amazin and would come back to buy cars from him and refer all my friends and family! More
by dlwaters7
July 27, 2014
Napleton The easiest and best car buying experience I have ever had. Jerod in finance was the best and most knowlegable. I will definatly come back. The easiest and best car buying experience I have ever had. Jerod in finance was the best and most knowlegable. I will definatly come back. More
by jadair63
July 26, 2014
The best car buying experience I've ever had! I have to say, this has been the smoothest car shopping experience I have ever had. My sales person was able to answer all of my questions, I had ne I have to say, this has been the smoothest car shopping experience I have ever had. My sales person was able to answer all of my questions, I had never considered a Passat but Curtis was able give me different options based on my needs. I swear I must be the pickiest person in the world and a decision this big couldn't be rushed, but he was very patient and very helpful. All of my needs were met and I'm looking forward to sending my family and friends to Napleton when they're ready to buy! More
by Martin26_2
Employees Worked With
Curtis Adams
July 26, 2014
Great service experience Great service. Very nice lounge to wait in. Warm and friendly service staff. Excellent prices for a dealership. Again, it was a great service experien Great service. Very nice lounge to wait in. Warm and friendly service staff. Excellent prices for a dealership. Again, it was a great service experience overall, and I will be a loyal repeat customer, for sure. More
by Mggiles
Employees Worked With
Rob Gross
July 20, 2014
Best VW Dealership in Orlando! This had to be by far one of the best dealerships I have ever dealt with. Matthew Earle went above and beyond to get me the car I wanted and had my p This had to be by far one of the best dealerships I have ever dealt with. Matthew Earle went above and beyond to get me the car I wanted and had my payments where I wanted them right from the start. For a week he was busy showing me different options and was more than patient with me when I couldn't make up my mind. He followed up with phone calls and emails and even drove me to their Sanford location to look at cars. In the end he found me exactly what I was looking for and I couldn't be happier. Johan Lee worked to get me all the add-ons I wanted while keeping my payments in the range I wanted. They both did everything possible to make sure I left happy, and I did. I will definitely be returning to Napleton VW for future purchases and recommending them to everyone I know who is interested in a VW. Thank you both for all you did, I love my Passat!! More
by vgarbiras
June 28, 2014
Wonderful From the moment we were approached by David Navarro at your dealership, we knew we were in good hands. He was friendly, honest, helpful, and simply m From the moment we were approached by David Navarro at your dealership, we knew we were in good hands. He was friendly, honest, helpful, and simply made the entire purchasing experience easy and pleasant. Due to his professional and personal demeanor, we'll be sending more business your way at every opportunity. More
by erikahouvouras
Employees Worked With
David Navarro
March 20, 2014
I used to take my car here for service when it was Aristocrat and had great experiences. Now that Napleton has bought them out, they have started adding a mysterious "shop supplies" charge onto bill t Aristocrat and had great experiences. Now that Napleton has bought them out, they have started adding a mysterious "shop supplies" charge onto bill that is not mentioned during the price estimate. This is evidently to cover the costs of topping off fluids and disposal fees. It's a sliding scale based on the cost of service, or as the service adviser explained "it's like another tax." No thanks. Although they comp'd it this time, I won't be back for another extra 10% "tax." More
by wiatrog
Employees Worked With
Bryon, Rob Gross
