Napleton's Valley Hyundai - Service Center
Aurora, IL
342 Reviews of Napleton's Valley Hyundai - Service Center
The customer service within the sales team and service teams are exceptional. I took my car in recently for an oil change and a tire rotation. The work was completed earlier than expected, and the “real t teams are exceptional. I took my car in recently for an oil change and a tire rotation. The work was completed earlier than expected, and the “real time” status updates by text were greatly helpful. More
Excellent service from purchase to maintenance of your car. The very friendly workers are always willing to help you. car. The very friendly workers are always willing to help you. More
We brought in our 2017 Sonata in for service work and met by John our advisor, took great care in checking in the car to fixing the issues and picking it up after it was finished. John made the process so v by John our advisor, took great care in checking in the car to fixing the issues and picking it up after it was finished. John made the process so very pleasant.. More
Thank you Eddie for the GREAT service I always receive you always go above and beyond to make sure my cars are all up to date on all recalls and software besides, always keeping me updated on my service. you always go above and beyond to make sure my cars are all up to date on all recalls and software besides, always keeping me updated on my service. I have been going to Napelton for over 10 years along with all my other family members and I have always been treated with more then 5 star service Also a big shout out to George the Service Director always make sure all my concerns are met All they guys I have had the pleasure to encounter, have all been outstanding including Al the GM . Thank you all for always reassuring that my cars all of my family members drive are safe. YOU GUYS ARE THE BEST IN THE BUSINESS More
Since covid started it has been really difficult to get my car serviced. I work a lot of hours and scheduling was hard to work around. Today was a great experience. The staff was attentive and immedia my car serviced. I work a lot of hours and scheduling was hard to work around. Today was a great experience. The staff was attentive and immediately addressed the purpose of my visit upon my arrival. I was in and out, this gave me enough time to rest before my next shift. Thank you! More
My advisor John Pearson was very helpful explaining everything concerning my car repairs. I highly recommend him and truly appreciated all his help. Also, both of the young ladies working in the cashie everything concerning my car repairs. I highly recommend him and truly appreciated all his help. Also, both of the young ladies working in the cashier office were very friendly. More
I brought my vehicle in for a simple oil change and free brake inspection. I was charged for a tire rotation that I didn't request. This is not the first time something like this has happened. I will not be brake inspection. I was charged for a tire rotation that I didn't request. This is not the first time something like this has happened. I will not be coming back to this dealership. More
Good inventory. The sales staff are informative and helpful, but they have no influence on the sale price. Perhaps it depends on the market, but sales managers tak The sales staff are informative and helpful, but they have no influence on the sale price. Perhaps it depends on the market, but sales managers take a hard line and are reluctant to move off their asking price, which is above MSRP. Don’t come to this dealership if you are t willing to walk away from their bottom line, including their push for additional warranty and maintenance packages. It took me 3 visits to get a price I could accept. The service department is pretty good. I’ve had only one appointment, and the experience was ok. More