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Napleton's Valley Hyundai
Aurora, IL
2,612 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,612 reviews
March 01, 2023
Fabulous customer service! Thank you Dion for all your help. The entire process was quick and easy. Thank you Dion for all your help. The entire process was quick and easy. More
by Servpro.8484
February 26, 2023
Bought my car and very good experience. Paul the Manager is what this brand needs thanks again. Go see him for anything even after the sale Paul the Manager is what this brand needs thanks again. Go see him for anything even after the sale More
by cretuldmitrii
Employees Worked With
February 26, 2023
Our salesperson, Katrina was easy to work with. Understood our needs, and gave us a fair deal. Understood our needs, and gave us a fair deal. More
by Mrwolv
February 25, 2023
Jose Serrano was so helpful and knowledgeable! Definitely made it a smooth and easy experience purchasing my new vehicle! I have been loving my new Santa Fe! Definitely made it a smooth and easy experience purchasing my new vehicle! I have been loving my new Santa Fe! More
by Mayela Caroline
Employees Worked With
February 21, 2023
The customer service and the sales team is 100% awesome. I'm very pleased with the timeliness and I love my new car. I'm very pleased with the timeliness and I love my new car. More
by Marquitagordon40
