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Napleton's Valley Hyundai
Aurora, IL
2,601 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,601 reviews
July 19, 2023
The service department is horrible. Diagnosed the car wrong the first time. Said it was the battery. Paid for labor and new battery. Same exact thing happened a few months later. They t Diagnosed the car wrong the first time. Said it was the battery. Paid for labor and new battery. Same exact thing happened a few months later. They then told my wife and I it was the starter. Wanted 750.00 to replace. This car is only 5 years old. We purchased two cars for here and taken all are maintenance on the vehicle to Napleton. But after being shafted by the device department . I will no longer take my vehicle there and I will no longer have anything to do with Napleton. Before this, Napleton was my number 1 dealership. More
by bfreese
Employees Worked With
Alex
July 18, 2023
Brought vehicle in for service. Vehicle was not washed or vacuumed as promised by greeter. Not that big a deal, but someone did think it was OK to take the change that was left in Vehicle was not washed or vacuumed as promised by greeter. Not that big a deal, but someone did think it was OK to take the change that was left in the cup holder. Very, very disappointed in the unprofessional and dishonest behavior. More
by PJM in Naperville
Employees Worked With
Don't Know
July 18, 2023
First time at a dealership. Perfect experience overall. Joe Williams helped us out from start to finish. In the end we drove home in our new car. Perfect experience overall. Joe Williams helped us out from start to finish. In the end we drove home in our new car. More
by frod721
Employees Worked With
Joe Williams
July 15, 2023
Joe Williams was great to work with. He listened to my needs and did all he could to get me the deal I could afford. I am thrilled with my new 2023 Hyundai Tucson. I wouldn’t hesitate to He listened to my needs and did all he could to get me the deal I could afford. I am thrilled with my new 2023 Hyundai Tucson. I wouldn’t hesitate to recommend Joe to any of my friends that are in the market for a new car. More
by Marilyn
Employees Worked With
Joe Williams
July 04, 2023
Highly recommend the dealer at Napleton Valley Hyundai in Aurora. Especially, Our Car Sales Professional Jose Serrano- Blanco. The BEST Experience in car buying and will highly recommend this team!!! Aurora. Especially, Our Car Sales Professional Jose Serrano- Blanco. The BEST Experience in car buying and will highly recommend this team!!! More
by Melinda Garcia Garcia
June 28, 2023
Thry are under renovation now. I am sure they will come stronger and more customer centric as they are. I am sure they will come stronger and more customer centric as they are. More
by Sabi
Employees Worked With
June 23, 2023
Salesman Yosimar made my experience more comfortable than I was anticipating, he was very helpful. I was anticipating, he was very helpful. More
by espinosaj42
Employees Worked With
