Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,601 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,601 reviews
September 24, 2023
My salesman Adam was very helpful during my buying experience at Napleton's Valley Hyundai! experience at Napleton's Valley Hyundai! More
by Rich Y
September 21, 2023
. My experience with Joe Williams was excellent. He was attentive and very informative. I admired his dedication to not just selling a car but making sure I was content and satisfied. attentive and very informative. I admired his dedication to not just selling a car but making sure I was content and satisfied. More
by Plumsonya
Employees Worked With
Joe Williams
September 10, 2023
It was time for mom to obtain a new vehicle. We were introduced to Batoul Hamad. She was so impressive with her honesty and more Important her knowledge of her product! Batoul was great made mom We were introduced to Batoul Hamad. She was so impressive with her honesty and more Important her knowledge of her product! Batoul was great made mom feel much better with the vehicle purchase. I will definitely, highly recommend everyone or anyone for that matter, whom is or may be in the market for a New or preowned vehicle, to give Batoul Hamad and the rest of Napleton Valley Hyundai the opportunity to fill your automotive needs!! More
by AJ Godinez
August 28, 2023
Joe Williams was a great help! Very knowledgeable! Made the experience very easy! Will buy another car from Him again Very knowledgeable! Made the experience very easy! Will buy another car from Him again More
by thacarter444
August 23, 2023
Overall solid experience with very friendly, helpful people throughout the process. Strongly recommend my salesperson. people throughout the process. Strongly recommend my salesperson. More
by JW
Employees Worked With
August 19, 2023
Great salesperson Joe. Very concerned that we were happy with our car. Would recommend him to anyone interested in buying a car from Napleton Valley. Wonderful dealership o Very concerned that we were happy with our car. Would recommend him to anyone interested in buying a car from Napleton Valley. Wonderful dealership overall. More
by Scott
August 05, 2023
Adviser John Pearson was excellent. Helped with repair to tire after high speed blowout. Expedited replacement and recommended actions for my out of state Genesis. Incident occurred Helped with repair to tire after high speed blowout. Expedited replacement and recommended actions for my out of state Genesis. Incident occurred on Thursday pm. Car completed in one day from tow on. Communication excellent. Drove home to St Louis; performed great. More
by gjmitsch
Employees Worked With
John Pearson
July 22, 2023
Easy process. Had Jose Serrano help me understand the vehicle with great patience. Highly recommend this gentleman. Had Jose Serrano help me understand the vehicle with great patience. Highly recommend this gentleman. More
by Skup85
Employees Worked With
