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Napleton's Valley Hyundai
Aurora, IL
2,601 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,601 reviews
October 06, 2023
We worked with Jordan and Ron who put together an awesome deal! You will not be disappointed with this dealership! They are willing to work with you! Thank you Jordan and Ron!!!!!! deal! You will not be disappointed with this dealership! They are willing to work with you! Thank you Jordan and Ron!!!!!! More
by mpg
October 04, 2023
Friendly personnel. Courteous service. Love the Gong, after the sale! Better than ring da bell! Courteous service. Love the Gong, after the sale! Better than ring da bell! More
by L.delm55
October 04, 2023
Vasae worked really hard to fine exactly what we were looking for and was very patient. His manager Kostas was also a great help. They didn't give up until they found the best deal to make us happy. looking for and was very patient. His manager Kostas was also a great help. They didn't give up until they found the best deal to make us happy. More
by jenih72
Employees Worked With
Vasae, Kostas
October 04, 2023
Really great and timely service. Everything was explained very thoroughly and well. Customer waiting area was near construction area but still really pleasant! Everything was explained very thoroughly and well. Customer waiting area was near construction area but still really pleasant! More
by Barbara
Employees Worked With
Darek Kordes
September 29, 2023
Both Brian and Yussef were polite and professional! Thank you to Yussef who was very thorough and patient while explaining the details of my new car to me! Thank you to Yussef who was very thorough and patient while explaining the details of my new car to me! More
by kkaiser349
September 29, 2023
Vasae was fantastic to work with. He was eager to show value and earn my business from the get go. He was very friendly, patient and took time to explain to me the features of the car He was eager to show value and earn my business from the get go. He was very friendly, patient and took time to explain to me the features of the car and helped me secure the car I wanted. He even made himself available on his day off to make the deal. I highly recommend Vasae and Valley Hyundai for your car purchase. Mark and Brian, the sales managers were also very nice and welcoming. More
by Krishna M
September 25, 2023
My service advisor Tara Grosch is the reason for my 5 stars. She was fantastic. I felt I was in good hands the minute I walked in the door. My vehicle was done at the time she said it would be and I was stars. She was fantastic. I felt I was in good hands the minute I walked in the door. My vehicle was done at the time she said it would be and I was only up sold on items needed so I felt no pressure. The only negative was the construction. I was a waiter and there was construction going on in the customer area. It was extremely loud. I understand it needs to be done.. but maybe your crew could have waited for the drilling and hammering until after hours or before. Thank you Laura More
by Scoobidoo64
Employees Worked With
Tara Grosch 5++
