Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,601 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,601 reviews
October 30, 2023
As always, my salesperson, Jordan, has provided me with the best deal. He appreciates my business and loyalty to him and this dealership. Another wonderful experience! the best deal. He appreciates my business and loyalty to him and this dealership. Another wonderful experience! More
by LinWalker
Employees Worked With
October 27, 2023
Vasae f amazing knowledge. Helped me look at the cars and had very good knowledge of them . Very polite and helpful. Amazing service will go back again and highly recommend thi Helped me look at the cars and had very good knowledge of them . Very polite and helpful. Amazing service will go back again and highly recommend this dealer. More
by Pinky
Employees Worked With
Vasae
October 27, 2023
Our experience at Napleton Valley Hyundai was great. Vasae and Ron were amazing. They helped us find a car that was best for us and helped making trade in our old palisade easy. They made sure to answer Vasae and Ron were amazing. They helped us find a car that was best for us and helped making trade in our old palisade easy. They made sure to answer all of our questions, and wanted to make sure that we were comfortable with the choice of purchasing a new vehicle. Buying a car can definitely be stressful, but these guys made it fun! More
by Angela G
Employees Worked With
Vasae and Ron
October 27, 2023
Steer clear of this Dealership! They say one price for a repair and then it becomes significantly larger later. They blame the owner for poor maintenance even AFTER extensive serv They say one price for a repair and then it becomes significantly larger later. They blame the owner for poor maintenance even AFTER extensive service records are provided so they can refuse to fix a problem that is still under warranty. If you buy a car from Napleton's Valley Hyundai, you better hope there are no issues because you are truly on your own! More
by Nuhmesh
Employees Worked With
October 27, 2023
Excellence service . I recently had my car serviced at this dealership. The staff was friendly, knowledgeable, and kept me informed every step of the way. Thanks I recently had my car serviced at this dealership. The staff was friendly, knowledgeable, and kept me informed every step of the way. Thanks More
by Shinnaw8
Employees Worked With
Mr. Eddie
October 27, 2023
Yall have a good one when it comes to Vasae, he’s very knowledgeable and very understanding on your needs. Next visit I know exactly who to go too. Amazing Service, amazing personal experience will be loo knowledgeable and very understanding on your needs. Next visit I know exactly who to go too. Amazing Service, amazing personal experience will be looking for Vasae for all my Hyundai needs. More
by CarlosB
Employees Worked With
Vasae Fasial
October 24, 2023
Vasae was awesome! ! He helped me decide what worked best for my long term needs and made sure I was comfortable with the car and the payment. Very happy! ! He helped me decide what worked best for my long term needs and made sure I was comfortable with the car and the payment. Very happy! More
by Keldemilio
Employees Worked With
Vasae Faisal
October 21, 2023
Brice was great to work with and very knowledgeable. We knew what we wanted, found the car on their lot and they worked with us to make the deal happen. We knew what we wanted, found the car on their lot and they worked with us to make the deal happen. More
by Craig S
Employees Worked With
Brice Abbott
October 18, 2023
Joe Williams was excellent in sales. Financing was painless and transparent. I would very much recommend this dealership. This is my first purchase from them as I had used Service in pri Financing was painless and transparent. I would very much recommend this dealership. This is my first purchase from them as I had used Service in prior visits. More
by JW
