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Napleton's Valley Hyundai
Aurora, IL
2,667 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,667 reviews
January 05, 2026
Worst service experience ever. They offer a 10% discount for booking your service appt after 5 pm so I took this option. I arrived 5 minutes early and it took half an hour for them They offer a 10% discount for booking your service appt after 5 pm so I took this option. I arrived 5 minutes early and it took half an hour for them to take the car. Several service advisors were around, chatting, and ignoring the line of waiting cars. My car did not get to be serviced that evening and had to stay overnight. If you call them, they dont pickup the phone. It takes several attempts via text message to get your advisor to respond with an update. I am not coming back. More
by SR
Employees Worked With
martinez
January 03, 2026
Dion Allen was a Fantastic Salesman & Appreciated the kind & welcoming feeling from start to finish to find the right car that fit our family’s needs kind & welcoming feeling from start to finish to find the right car that fit our family’s needs More
by gsleb64
Employees Worked With
Dion Allen
January 03, 2026
Oscar and Danny were amazing . I think that in this time of change , these to guys weee kind and helpful. Thanks guys I think that in this time of change , these to guys weee kind and helpful. Thanks guys More
by Tmarie6786
December 21, 2025
I had a great experience at Napleton’s Valley Hyundai. Stephanie was able to guide me through my first dealership purchase with relative ease. We were able to agree on an affordable financing plan that wo Stephanie was able to guide me through my first dealership purchase with relative ease. We were able to agree on an affordable financing plan that worked well with my budget. I really appreciate that she took the time to work with me through the phone to accommodate any effort to get to the dealership. Overall, Stephanie was very friendly and easy to work with. She made sure that I was getting best deal out of the options I presented. I would highly recommend her to any family, friends, and first time buyers. More
by Smmurra13
Employees Worked With
Stephanie Ferrer
December 19, 2025
Great fast service! Jose Fernandez took care of our vehicle and kept us informed throughout the process.Appreciate the dealers honesty! Jose Fernandez took care of our vehicle and kept us informed throughout the process.Appreciate the dealers honesty! More
by Danthebearsfan
Employees Worked With
Jose Fernandez
December 13, 2025
I went to this dealership on Wednesday the 10th of December. Im never going back again. They took some of my Valuebles in my car. I thought youre able to trust these people but i guess not anymore. Wo December. Im never going back again. They took some of my Valuebles in my car. I thought youre able to trust these people but i guess not anymore. Worst Dealership ever. My valueble item was in the middle compartment and they had no reason to check for anything in there. More
by Kkevin
Employees Worked With
December 06, 2025
I had a great experience purchasing my car at Napleton’s Hyundai. Dion was very polite and professional and helped answer any questions I had. Hyundai. Dion was very polite and professional and helped answer any questions I had. More
by nickzdenovec
November 14, 2025
One of the best auto purchasing experiences I have ever had. My salesperson Dillion, was professional and responsive. Buy a car from Napleton's Valley Hyundai. DO NOT SETTLE ... buy from Dillon!!! had. My salesperson Dillion, was professional and responsive. Buy a car from Napleton's Valley Hyundai. DO NOT SETTLE ... buy from Dillon!!! More
by sgreats78
Employees Worked With
Dillion Strack
