Napleton's South Orlando Chrysler Jeep Dodge Ram - Service Center

Saludos, llevé mi auto por un recall y el equipo de servicio fue súper, Jeremy y todo su equipo de trabajo se esforzaron para dar el mejor servicio y conseguir la satisfacción del cliente. Los felicito servicio fue súper, Jeremy y todo su equipo de trabajo se esforzaron para dar el mejor servicio y conseguir la satisfacción del cliente. Los felicito, sigan así dando el mejor servicio al cliente. Critica constructiva, siempre hay espacio para mejorar. Debe el equipo de servicio coordinar ellos mismos las citas para poder acomodar los clientes según sus necesidades. More

I'm outraged—this service center gave my truck to a thief. Never get your car serviced here. thief. Never get your car serviced here. More

Mandy my service advisor was amazing. The dealership itself is OK I have had multiple issues with them previously, but this visit was much better. The organization and attention to detail The dealership itself is OK I have had multiple issues with them previously, but this visit was much better. The organization and attention to detail with Mandy was great. She went out of her way to help me and ensure my car was done quickly. I was having issues with some thing covered under my extended warranty but a diagnostic test usually at least a 2 to 3 day turnaround time was needed first . She heard my concerns and genuinely cared. She did everything in her power to help me and ensure my car was back to me ASAP. I hope she stays for a while because I am considering keeping my oil changes through the dealership instead of my local shop. Thank you, Mandy! More

Please do yourself a favor a never use this dealership, three plus days to diagnose a broken turn signal switch three plus days to diagnose a broken turn signal switch More

Raphael from teh service department was very professional and very attentive to my questions. He took care of me like in and out also very well poised and explains and knows what he is talking about when it and very attentive to my questions. He took care of me like in and out also very well poised and explains and knows what he is talking about when it comes for services. More

John in service is the best, he always Responds in a timely manner and always resolves our issues. timely manner and always resolves our issues. More

I went in for service appointment. I usually wait but it's no problem. I'm not working so have no money to do a lot of maintenance. I always ask for Larry, and he has never let me d I usually wait but it's no problem. I'm not working so have no money to do a lot of maintenance. I always ask for Larry, and he has never let me down. He made sure I didnt pay for something I didnt need. He took very good care of my car and I. Will always go back to him. Hes awesome. He better not leave there. Lol More

STAY AWAY! I had previous problems and headaches with dealer in the past. Went back Oct 17 2022 because the front axle to my Ram 1500 which was installed 9 mont I had previous problems and headaches with dealer in the past. Went back Oct 17 2022 because the front axle to my Ram 1500 which was installed 9 months ago from napleton broke off and i figured this was their poor work. I Was told they would call me back the following day. 2 days past and never received a call! I tried calling and also request to speak with management but was placed to voice messages.I drove back today and demanded my truck back because of poor service. Funny how an employee outside told me, this is the worst dodge dealership in FL. Took my Ram to Central FL Dodge who insured me their customer service and work is by far better than napleton who get many unsatisfied customers. More

I have a 2021 RAM with 17,000 miles, the differential broke, I took it to the dealership to fix it, they asked 5 days later +5 then +5 then +5 and it's been 35 days since it's stopped and they don't fix broke, I took it to the dealership to fix it, they asked 5 days later +5 then +5 then +5 and it's been 35 days since it's stopped and they don't fix it! I'm absurd a commercial truck that has many running they don't have parts or they don't fix it because it's warranty. Super unhappy I will sell and buy another brand, I have 2 rams one 2021 and another 2022, never again More