Napleton's South Orlando Chrysler Jeep Dodge Ram

Only Susan from Service was friendly. I needed just a rear windshield wiper blade. I called ahead of time to ensure they had it. I wanted assistance to make sure I don’t break the entire arm off or somet rear windshield wiper blade. I called ahead of time to ensure they had it. I wanted assistance to make sure I don’t break the entire arm off or something, so they transferred me to Susan after confirming they had the part. She was so kind and helpful. She walked me over to the parts department, and the gentleman there was SO RUDE. I will never by a part from this location. Not only did he tell me the wrong product and price, he also rudely told me we didn’t have it. I said I talked to someone on the phone stating that you did, he walked in the back and just sat at the computer, never made eye contact with me again. Another man comes out with the product that was in stock. To make Matters worse, there was a female working in the parts that had her mask on, but I could see her entire nose and mouth so she wasn’t wearing it correctly and was within 6 feet of me. I felt so uncomfortable. If it weren’t for Susan and the kind gentleman that put the blade on my car, I would have just left. I already had a horrible experience purchasing my car from this dealership and now to go through this to get a windshield wiper blade, I won’t be back. More

First time at the dealer and the experience was amazing i had a young lady name Sasha a she was amazing will be back and for sure will see Sasha again had a young lady name Sasha a she was amazing will be back and for sure will see Sasha again More

Thank you Sasha for your excellent service with my car! 100% recommended! Very communicative and attentive. She will guide you on the right direction. Thank you! 100% recommended! Very communicative and attentive. She will guide you on the right direction. Thank you! More

Napelton service is hands down the best and only service department I bring my truck to. I drive 70 miles for them to service. Marlene is always on top of all my service needs and she goes the extra mile fo department I bring my truck to. I drive 70 miles for them to service. Marlene is always on top of all my service needs and she goes the extra mile for any warranty work and scheduling that I need to have done. She truly makes trips to the service department a pleasure. Thank you to her and all the service personal at Napleton Dodge for the friendliest service around. More

I just want to thank Josas and George. I went in there to buy a 2019 Dodge Charger Scat Pack. I had a certain buget to work with and they did everything they could to meet that. Thank you again. Keep up the buy a 2019 Dodge Charger Scat Pack. I had a certain buget to work with and they did everything they could to meet that. Thank you again. Keep up the good work. More

Recently had an oil change done at your shop and Sasha is the definition of True customer service. In an out with out an issues Thanks again Sasha the definition of True customer service. In an out with out an issues Thanks again Sasha More

Worst experience ever!!buying and service. MOST DISHONEST people I've ever encountered. When you write a review and complain they write a response of we're sorry please contact us blablabla. When you call th people I've ever encountered. When you write a review and complain they write a response of we're sorry please contact us blablabla. When you call they just say well what do you want us to do about it. All they're response is is a ploy to people reading the reviews to make it look like they care. If you buy a vehicle there I feel sorry for you. DON'T BE STUPID!!!Just as one example 4 times twice with the same papers they tried to get me to sign papers with the tops covered or another page on top. Things I specifically said I did not want to sign. Then they would say oh sorry that was a mistake Ill get the right papers. Its amazing that every mistake was allot of money in there favour More