Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's South Orlando Chrysler Jeep Dodge Ram
Kissimmee, FL
310 Reviews
Buying a new vehicle is a big decision, which is why the staff at Napleton Kissimmee Chrysler Dodge Jeep Ram takes every measure to make the entire process as hassle-free and easy as possible. We have well maintained new and pre-owned inventories of the latest from Chrysler, Dodge, Jeep, and RAM. We provide the same care to our customers in our finance, service and parts departments as well.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 310 reviews
August 21, 2021
Bad services my truck is been 5 times and today go pick up do not turn on veper and go see it crash. I been having lot problems with this Ram 2500 longhorn is been crazy now they have new manager services up do not turn on veper and go see it crash. I been having lot problems with this Ram 2500 longhorn is been crazy now they have new manager services let see to Monday that they said I am 😡 mad this Truck More
by Madeline
Employees Worked With
Brian manager Sasha advised services
August 06, 2021
DISHONEST SALES PITCH, SERVICE AND MANAGEMENT PERSONAL. If you value yourself, take a minute to read this and learn before you buy from this crooks... They told us it’s a Mandatory dealer policy To buy a If you value yourself, take a minute to read this and learn before you buy from this crooks... They told us it’s a Mandatory dealer policy To buy a Napleton service plan on all used cars. They show you a list of useless services included with it but 2 oil changes + tire rotation included.... after negotiation it’s removal and not been able to get , you’ll find consolation on the darn oil changes (for $995!!?? If u consider) ... now, 6 months later : oil change time! Let’s get some value back, you think, jajajajajja... sucker! Went to get service and they showed me the same “Napleton plan” doc w/ 4 services but my actual contract show 3 of 4 services. What’s out? The oil change. I Complained about it and they say “I didn’t approved that specific service for an extra $1 at time of purchase“ ... what?!? Wait! when did The sales person/ manager/ documents lady even say that it wasn’t included unless an extra dollar Is paid?!?!? or When did this “knowledgeable people” had the honesty to bring it up? Where’s in the purchase documents, that stupid decision from my part, shows as “rejected” or credit?!? Was I that bad negotiator, or decision maker At 48 years old?!? Oh I know! MOM didn’t teach me righ?!? Of course not!! It’s JUST ANOTHER SCAM!!! They don’t tell, leave info out, and shut their mouths when customer’s good deed should be done. They rather deal with the Customer’s complain for a dishonest dollar that to pay service of 2 oil changes ($160) sweet deal, uh? “We rip off, everyone w/ a useless $995 plan that does NOT Include oil change a hidden dollar. we won’t disclosure and argue with customer service “if and when” they come for service...” ... anyway, enough said Bottom line, if you are buying from Napleton, be ready to leave with a “thanks from buying” With a Sales person: manager’ smile that means : “We got You sucker!” Or learn From my stupidity and make sure you DONT get rip off over an undisclosure extra dollar, so you can at least get a couple of oil changes out of their “mandatory service plan for $995 (ok... $996) How stupid to lose a customer and referral sales over a dishonest dollar... When are these “car dealer sales people” learn to do things right? Unbelievable... Good job Napleton, save $180 on oil change and trade off thousands on a not Futre saleS ... More
by Fr
Employees Worked With
Nick Salerno, Brian Hessler, Alison Bogdan
July 19, 2021
people beware of this dealership. They will tell you something to your face and when you call them out on it they will lie thru their teeth. I don't understand how a dealership still be in business wit something to your face and when you call them out on it they will lie thru their teeth. I don't understand how a dealership still be in business with customer service in the toilet. They had my vehicle for 6 days and could not find the problem the service manager looked at it and in an hour knew what the problem was. Needless to say the service adviser either did not look at the car for the 3 days they had prior to the weekend. Communication there is non existent. They will lie to your face and if have something in writing from them they will not honor that either. They will renig (go back on their word). I am glad to have my car back and will take it somewhere else. There warranty they have sucks big time. We dealt with the general manager before via email they don’t care. More
by hoosier5968
Employees Worked With
dan service manager, Nick Salerno
July 05, 2021
Why is dealerships service so xxxx bad?My Wrangler Why is dealerships service so xxxx bad? My Wrangler battery died. Obviously I can not started. I take the battery off. Loan a car. I take the battery Why is dealerships service so xxxx bad? My Wrangler battery died. Obviously I can not started. I take the battery off. Loan a car. I take the battery to the dealership. They have all the info since they replaced the battery year and a half ago. The battery is supposed to be a 3 year free replacement. The advisor said NO. You have to bring the vehicle. Really? How I'm gonna start it? Went straight to the auto part a bought one. Thanks Napleton!!! More
by Edwill886
Employees Worked With
Advisor
June 30, 2021
I've never seen a service representative take care of multiple customers at the same time and all of them were happy. Fist bumping, smiling and saying thank you. J Torres deserves 10 Stars instead of fi multiple customers at the same time and all of them were happy. Fist bumping, smiling and saying thank you. J Torres deserves 10 Stars instead of five! More
by gizzo27
Employees Worked With
Jay Torres
June 13, 2021
The entire experience with this place was awful and dishonest. I was lead to believe on two occasions I would be able to purchase a vehicle. After over two weeks dealing with this dealership, no vehicl dishonest. I was lead to believe on two occasions I would be able to purchase a vehicle. After over two weeks dealing with this dealership, no vehicle. Between this place and their Clermont location, I would not advise anyone to visit. They do not honor their word and attempted to switch vehicles. Bad people! More
by Ronnie Williams
Employees Worked With
John C.
May 27, 2021
My mother who is 78 years old had to have her Van towed to them to have it fixed it's a 2015 Dodge caravan. It has 30000 miles on it. They took it in and did some testing and caught the car on fire. They o to them to have it fixed it's a 2015 Dodge caravan. It has 30000 miles on it. They took it in and did some testing and caught the car on fire. They ordered the parts said it was fixed after having the car for 3 weeks she got it back. It's doing the same exact thing and not running she called and asked them to come pick it up and give her a loaner car they said there is no warranty on the card so they would not give her a loaner car. So now she is stranded once again without a vehicle and shoddy service work and no one will take care of anything I don't know how they have such a high rating this is our 1st and last experience with them More
by Kowboy84
Employees Worked With
Nick Salerno, Brian Hessler, Annie Adorno, Alison Bogdan, Danielle Lee
May 03, 2021
Muchas gracias Omar Rios por tu dedicación y profesionalismo muy agradecida por las atenciones el trato recibido definitivamente una de las mejores experiencias de que he tenido a la hora de ad profesionalismo muy agradecida por las atenciones el trato recibido definitivamente una de las mejores experiencias de que he tenido a la hora de adquirir un vehículo Jeep Gladiator ♥️ More
by Elizabeth
Employees Worked With
Omar Rios
April 25, 2021
This is the second time we take our Jeep Wrangler Sahara This is the second time we take our Jeep Wrangler Sahara in for service. Both times have been unpleasant. They keep the car for a few days promising This is the second time we take our Jeep Wrangler Sahara in for service. Both times have been unpleasant. They keep the car for a few days promising it’ll be ready “tomorrow” they don’t communicate to let you know what’s going on with your vehicle. Also they don’t even provide a rental when you leave your vehicle for multiple days because they can’t get their service information in order. My husband missed work Thursday and Friday because him and I work in opposite directions. We’re very unhappy! Our Jeep has been there for 5 days and counting! You call them and it takes a few tries just to speak with a service person. After this experience we will find another dealership for our services. More
by carla.e.horta
Employees Worked With
Larry
