Napleton's South Orlando Chrysler Jeep Dodge Ram

We were in Florida on vacation and our Jeep got a flat tire on the way to Disney. We called the dealership and spoke to Jay and he was amazing!! He found he tire in their stock, and let us drop off the d tire on the way to Disney. We called the dealership and spoke to Jay and he was amazing!! He found he tire in their stock, and let us drop off the damaged tire. While we spent the day in Disney they took care of putting the new tire on the rim and mounted the tire for us when we brought the Jeep back. Jay took a horrible experience and made the process so easy. We cannot recommend this dealership enough. They took care of us and allowed us to enjoy our day in Disney. More

DO NOT BUY A VEHICLE FRIM THIS DEALERSHIP!!! Salesman Carlos was not honest about any part of the deal. I went in to buy a NEW vehicle. The paper work I signed indicated there was 36 miles on the vehicl Carlos was not honest about any part of the deal. I went in to buy a NEW vehicle. The paper work I signed indicated there was 36 miles on the vehicle. Cash deal and I was still there 4 1/2 hours doing paperwork!!!! Carlos never offered me to see the vehicle I was purchasing but that is also my fault I didn’t ask. I left the dealership at 12:45 and was told to come back at 3pm and it would be ready. Yup you got it not ready and had to wait another 1 1/2 hours. Finally in the vehicle and driving off… I looked at the mileage and it was not 36 miles like the paperwork I signed but 1500 miles. Friday morning I had to go pick up the other key because they said it had to be programmed… Get there they need the car to program the key. Ok. I went and confronted my salesman Carlos about the mileage on the vehicle. At that point he decided to tell me the car was a demo. NEVER once during the buying and signing the paperwork was I told I was buying a demo. No book with the vehicle. Carlos said he would bring the book to my house around noon on Friday 2/11. STILL WAITING!!! Not even a phone call. This was the WORST car buying experience I have EVER had and I am 79. More

I recently brought may car in for service. Usually the car started on the press of the start button but it was requiring me to hold it in to start. But it was starting. The troubleshooting is the buy car started on the press of the start button but it was requiring me to hold it in to start. But it was starting. The troubleshooting is the buy the $450 start switch and see if that works. But it hasn't shown up. And there is no communication. Yesterday I walked down to ask about status and was told they were waiting for approval to buy the switch. However, no one had asked for approval. I expect it would have sat there forever had I not arrived or at least until someone wondered what that Chrysler 200 was doing sitting there in the maintenance shop. I have had this problem continuously at this dealership. Usually it is after it is fixed and no one calling me to tell me it's ready. They have fixed punctured tires and performed routine service adequately but the lack of communication and shotgun troubleshooting means I cannot recommend this dealership for repairs beyond bodywork. Even if they fix your problem it is going to be outrageously expensive. They don't seem to know how to use a meter. More

If you are looking for excellent service go see Sasha. Thank you for always helping me with all my vehicle needs. Thank you for always helping me with all my vehicle needs. More

I was told the vehicle I was purchasing was new but as we were ready to leave we noticed it had almost 2000 miles on the odometer. I had put down $10,000 on the vehicle and signed all the papers so I was now were ready to leave we noticed it had almost 2000 miles on the odometer. I had put down $10,000 on the vehicle and signed all the papers so I was now on the hook for the vehicle. When I went to speak to the manager he told me the vehicle had never been registered so technically it was a new vehicle. They refused to lower the price and offered me a free free oil changed instead. Just be aware that if you go there this is the kind of people you're dealing with. More