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Napleton's South Orlando Chrysler Jeep Dodge Ram
Kissimmee, FL
310 Reviews
Buying a new vehicle is a big decision, which is why the staff at Napleton Kissimmee Chrysler Dodge Jeep Ram takes every measure to make the entire process as hassle-free and easy as possible. We have well maintained new and pre-owned inventories of the latest from Chrysler, Dodge, Jeep, and RAM. We provide the same care to our customers in our finance, service and parts departments as well.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 310 reviews
January 27, 2022
Very nice very clean and well-organized showroom, service customer lounge and service department my service advisor Jay Torres did a fantastic job working us in on a very busy day customer lounge and service department my service advisor Jay Torres did a fantastic job working us in on a very busy day More
by Sunbum0401
Employees Worked With
Jay Torres
January 07, 2022
I recently brought may car in for service. Usually the car started on the press of the start button but it was requiring me to hold it in to start. But it was starting. The troubleshooting is the buy car started on the press of the start button but it was requiring me to hold it in to start. But it was starting. The troubleshooting is the buy the $450 start switch and see if that works. But it hasn't shown up. And there is no communication. Yesterday I walked down to ask about status and was told they were waiting for approval to buy the switch. However, no one had asked for approval. I expect it would have sat there forever had I not arrived or at least until someone wondered what that Chrysler 200 was doing sitting there in the maintenance shop. I have had this problem continuously at this dealership. Usually it is after it is fixed and no one calling me to tell me it's ready. They have fixed punctured tires and performed routine service adequately but the lack of communication and shotgun troubleshooting means I cannot recommend this dealership for repairs beyond bodywork. Even if they fix your problem it is going to be outrageously expensive. They don't seem to know how to use a meter. More
by michaelsteinmetz2
Employees Worked With
Asked for Service Manager transferred to someone else
October 29, 2021
So after coming in for services for my vehicles n then working for the company I came to realized how bad n disrespectful Oscar the manager can be .. for a whole month I'm been trying to get car in for wa working for the company I came to realized how bad n disrespectful Oscar the manager can be .. for a whole month I'm been trying to get car in for warranty work n I was denied but I was able to work on customer cars n do people warranty.. but when it came to getting my warranty done I wasn't able to even get my own done I had 2 RO'S TICKET MADE FOR MY VEHICLE .. the 1 ro ticket was closed for no reason or explaination n then my 2nd ro ticket was closed as no work done as well !! So OSCAR THE MANAGER CLOSED MY WORK N COULDNT GET MY WARRANTY WORK .. but it was okay when I was bring my other 3 vehicles in for cash work n that could be done so its okay to take my money from me but I haven't able to get my warranty done so I quit the job !!! Never had a disrespectful manager ever in my life n then his always to busy you could barely talk to him only when he needs you his available.. he will tell everybody his busy when his always in his office sitting down looking busy! I got played he made promises he can't fulfill n was not okay with that !! I will not be bringing any of my vehicles back to this place specially when he dennied to do any of my warranty work More
by Jeff
Employees Worked With
Oscar
October 23, 2021
I was told the vehicle I was purchasing was new but as we were ready to leave we noticed it had almost 2000 miles on the odometer. I had put down $10,000 on the vehicle and signed all the papers so I was now were ready to leave we noticed it had almost 2000 miles on the odometer. I had put down $10,000 on the vehicle and signed all the papers so I was now on the hook for the vehicle. When I went to speak to the manager he told me the vehicle had never been registered so technically it was a new vehicle. They refused to lower the price and offered me a free free oil changed instead. Just be aware that if you go there this is the kind of people you're dealing with. More
by Paul
Employees Worked With
Nick Salerno
October 19, 2021
Hi my name is Mildred and I come here to service my car with Mrs. Marlene Agosto. Excellent service. I can't complain, Thank-You and I appreciate her so much... with Mrs. Marlene Agosto. Excellent service. I can't complain, Thank-You and I appreciate her so much... More
by Millie Cosme
Employees Worked With
Marlene Agosto
August 30, 2021
If I can give less I would. To All my contractors!! If I can give less I would. To All my contractors!! BEWARE DO NOT PURCHASE FROM HERE!!! I just bought an $80000 truck from this store I brought it i If I can give less I would. To All my contractors!! BEWARE DO NOT PURCHASE FROM HERE!!! I just bought an $80000 truck from this store I brought it in for a oil change they messed up on my oil change by putting synthetic oil when I went in there for regular oil change they lost my wheel lock I went in there to pay they overcharged me $165.00 for an oil change and tire rotation. I walked in there today to get a refund they kicked me out because I started asking questions about why they put synthetic oil on my truck when I go in there for regular oil And they have no answer on why they put synthetic oil then overcharged me so the best result was they decided to kick me out the store and told me to go get maintenance somewhere else after spending $80000 on a truck. Not one time did I get loud with them just Simply asked Why did u put synthetic oil instead of regular. That doesn't justify getting kicked out and told to get service elsewhere. U messed up not the customer!!!! More
by Cowboys2383
Employees Worked With
Nick Salerno, Alison Bogdan
