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Napleton's South Orlando Chrysler Jeep Dodge Ram
Kissimmee, FL
310 Reviews
Buying a new vehicle is a big decision, which is why the staff at Napleton Kissimmee Chrysler Dodge Jeep Ram takes every measure to make the entire process as hassle-free and easy as possible. We have well maintained new and pre-owned inventories of the latest from Chrysler, Dodge, Jeep, and RAM. We provide the same care to our customers in our finance, service and parts departments as well.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 310 reviews
May 29, 2022
HORRIBLE customer service on the phone! !! I called at 9:19am on Friday 5/27/2022, in possible need of scheduling a service appointment. The person answering told me no one was available t !! I called at 9:19am on Friday 5/27/2022, in possible need of scheduling a service appointment. The person answering told me no one was available to speak with and they would call me back shortly. No One call me back…. I just called several times now, only to be hung up on or immediately put on hold as they recognized my number. I called from a different number and they answered rather than put me on hold. One of the calls they screamed in the background “stop calling back!” I even asked to speak to manager and one days “he wants to speak to a manager” so then they jus transferred me to Sales Dept and the gentleman that answered responds “oh they transferred you to the wrong department” I will never purchase or get a vehicle serviced here! Stay away! So unprofessional More
by sleohr
Employees Worked With
Nick Salerno, Brian Hessler, Annie Adorno, Alison Bogdan
April 29, 2022
Horrible car services the mechanic have no idea what is going on with your vehicle I took my car in 5 days after purchasing it spoke with the sales persons and service dept advised them the car was shakin going on with your vehicle I took my car in 5 days after purchasing it spoke with the sales persons and service dept advised them the car was shaking and turn on the engine light. Waited a week to get in to be seen the vehicle had a transmission leak, thermostats went bad and shook horrible. The thermostat was replaced and I was told nothing was wrong with the transmission but I would have to wait 30 days to use the warranty on the vehicle. I waited since I had to get my oils changed around the same time I call and get told 2 weeks out for an appointment I take the vehicle in with a diagnostic of bad motor and transmission mounts which caused the problem. Was told the problem was a cabin air filter. I showed the mechanic where the issue was and what it needed it is still in their shop trying to get fixed the photos that the technician send to my phone clearly show bad mount that’s have nothing to do with a cabin filter they are horrible take your business somewhere else More
by Caraballo.frances
Employees Worked With
George,Levi,Dylan
April 26, 2022
Come into Napleton CJDR and ask for Edwin Cabreja. He goes out of his way to make sure you have the best car shopping experience. Thanks, Edwin! He goes out of his way to make sure you have the best car shopping experience. Thanks, Edwin! More
by morandostephanie
Employees Worked With
Edwin Cabreja
April 03, 2022
Service department sucks! Worst experience ever. Messed up on a recall test twice and then never sent in the results to Jeep head quarters. Now my cars messing up from the oil Worst experience ever. Messed up on a recall test twice and then never sent in the results to Jeep head quarters. Now my cars messing up from the oil consumption recall and head quarters is pissed. They told me not to use this Kissimmee location for the large amount of issues they receive. Straight from the top. Drive farther for a different location. They also fake reviews on google. Every time they get 1 star reviews they have fake accounts leave reviews that are the same wording. Horrible place. Hope this helps save someone’s car! More
by Garysexton2020
Employees Worked With
17 attempts to talk to someone in the phone
March 21, 2022
Had my vehicle in for service and I just wanted yall to know that Sasha is amazing. She is professional, caring, and understanding. She got me in and out and took care of my needs. know that Sasha is amazing. She is professional, caring, and understanding. She got me in and out and took care of my needs. More
by Brett
Employees Worked With
Sasha Sola
March 02, 2022
Service said I could wait on truck when I called for app then at dealer I had to leave for a few days just for diagnostic The service people could not care a less Just go elsewhere then at dealer I had to leave for a few days just for diagnostic The service people could not care a less Just go elsewhere More
by Jpburr8
Employees Worked With
No name
February 25, 2022
We were in Florida on vacation and our Jeep got a flat tire on the way to Disney. We called the dealership and spoke to Jay and he was amazing!! He found he tire in their stock, and let us drop off the d tire on the way to Disney. We called the dealership and spoke to Jay and he was amazing!! He found he tire in their stock, and let us drop off the damaged tire. While we spent the day in Disney they took care of putting the new tire on the rim and mounted the tire for us when we brought the Jeep back. Jay took a horrible experience and made the process so easy. We cannot recommend this dealership enough. They took care of us and allowed us to enjoy our day in Disney. More
by dsgorevski
Employees Worked With
Jay
February 12, 2022
DO NOT BUY A VEHICLE FRIM THIS DEALERSHIP!!! Salesman Carlos was not honest about any part of the deal. I went in to buy a NEW vehicle. The paper work I signed indicated there was 36 miles on the vehicl Carlos was not honest about any part of the deal. I went in to buy a NEW vehicle. The paper work I signed indicated there was 36 miles on the vehicle. Cash deal and I was still there 4 1/2 hours doing paperwork!!!! Carlos never offered me to see the vehicle I was purchasing but that is also my fault I didn’t ask. I left the dealership at 12:45 and was told to come back at 3pm and it would be ready. Yup you got it not ready and had to wait another 1 1/2 hours. Finally in the vehicle and driving off… I looked at the mileage and it was not 36 miles like the paperwork I signed but 1500 miles. Friday morning I had to go pick up the other key because they said it had to be programmed… Get there they need the car to program the key. Ok. I went and confronted my salesman Carlos about the mileage on the vehicle. At that point he decided to tell me the car was a demo. NEVER once during the buying and signing the paperwork was I told I was buying a demo. No book with the vehicle. Carlos said he would bring the book to my house around noon on Friday 2/11. STILL WAITING!!! Not even a phone call. This was the WORST car buying experience I have EVER had and I am 79. More
by TROD
Employees Worked With
Carlos
