Napleton's South Orlando Chrysler Jeep Dodge Ram

Beth did everything she could to find us the part we needed. She was very descriptive over the phone but we drove over to make sure we were both on the same page. We had to order the part but since it w needed. She was very descriptive over the phone but we drove over to make sure we were both on the same page. We had to order the part but since it was a special order she went above and beyond to make sure that it was the correct part before she ordered it because they have a no refund policy on special order parts. FYI, I think this policy should be changed because it's not the fault of the customer if the part doesn't fit. All we can do is give you the information and it's your job to find us the right part. I think Beth was great, we are just waiting on out part to come in this afternoon so we can get back on the road again. More

My wife has taken our 2003 Jeep Grand Cherokee in many times for various service needed and we've worked with many different service reps. All the service reps at this location are knowledgeable and frien times for various service needed and we've worked with many different service reps. All the service reps at this location are knowledgeable and friendly but one stands out above the others when it comes to customer service. Kevin Palomares always goes above and beyond to insure that we are well taken care of and his level of customer service is consistent. We've never had an encounter with Kevin that wasn't 5 stars. He is definitely an asset to this dealership. We expect to pay a little more for service when taking our vehicle to the dealership but it's worth it for the expertise their technicians have and Kevin adds to the value with his exceptional customer service every time. He is a very honest representative of the service department. More

I didn't know when we walked in the dealership that we would leave with a car. My husband is tough to deal with and Omar seemed to be the perfect man to talk with him. He is very professional, outgoing would leave with a car. My husband is tough to deal with and Omar seemed to be the perfect man to talk with him. He is very professional, outgoing but modest. There is no pushy salesmanship. When it came to the figures, they were more than happy to compromise and made us feel that we were the ones who made the good deal. We are from Buffalo New York area and find dealing with these people, we would rather come back here for any further purchases. More

Overall great experience. Sales team that was not too pushy and worked with me to get me in the truck I wanted. I would recommend this dealership to anyone who asks. The salesman was perfect. Ryan Ber pushy and worked with me to get me in the truck I wanted. I would recommend this dealership to anyone who asks. The salesman was perfect. Ryan Berretta was not pushy or too forward, but facilitated exactly what I wanted while I was there. Again, I would send anyone to Ryan who might be looking for a car. More

My wife and I had a great experience at this dealership. We found the car we liked and Ryan & Marc were able to make it happen. Everyone was very friendly throughout the process and would buy from Napleton We found the car we liked and Ryan & Marc were able to make it happen. Everyone was very friendly throughout the process and would buy from Napleton CJD again. More

I inquired about an appraisail of my trade online and completed the online financing request. The response to both were quick and cordial. I then made an appointment to come in to the dealership. When completed the online financing request. The response to both were quick and cordial. I then made an appointment to come in to the dealership. When I arrived, I was greeted enthusiastically by Fred Beralus and introduced to Alex Marron. Both were genuinley excited and started by asking what my main concerns were in shoppig for a new car. We then went to check out several types of vehicles and settled on a test drive of a Dodge Journey. Before the drive, Fred explained not only the convenience features, but also the saftey features. To a single woman, this is very important. When we arrived back from the test drive, the usual paperwork began. Throughout all, this was a pleasant and relatively painless process. When we hit a snag, Fred then suggested a used vehicle of the same type. We had to wait quite a while for the key to this vehicle to be brought back and this, I would say, was the only "downer" of the day. Fred made good use of the time, however, getting me through the financing process. Robert David in the finance department prepared things quickly, all the while being both positive and entertaining, while remaining professional. Everything was explained thoroughly. Fred all the while was working to get the vehicle keys and then getting it detailed after the test drive. This is the most positive experience I have had when purchasing a vehicle. Everyone, from the salesmen standing outside, to the cleaning woman inside, greeted me with courtesy and a smile. Confidence radiates in the employees at this dealership. I will surely be back when I need another vehicle! More

Very Helpful, Everything was great. service was a+, thank you for your service and help. I found what I wanted. Very very very good deale you for your service and help. I found what I wanted. Very very very good deale More

I wouldn't buy a car from anyone else. I bought a new Durango 6 months ago and was completely floored by the no hassle professional service I recieved. The Durango is sucha great vehicle that I wanted to Durango 6 months ago and was completely floored by the no hassle professional service I recieved. The Durango is sucha great vehicle that I wanted to trade in my toyota Tocama, because I felt Dodge was just a supior product. Mark and his staff do it the way it should be done. More

Bobby Barnett was my service advisor. I had a cruise control problem with my 2006 Sebring. It was misdiagnosed by a chain service company and another Chrysler dealership. The auto repair replaced a se control problem with my 2006 Sebring. It was misdiagnosed by a chain service company and another Chrysler dealership. The auto repair replaced a servo. The problem was not fixed. The other dealership changed a pcm for $700. The problem persisted. I came to Napleton and they correctly diagnosed the problem I was having. My main commendation goes to Bobby. He took a great deal of time researching the previous misdiagnosis from the other dealership. In addition, he was extremely knowledgeable and informed me that I should not have been charged for the pcm. It is covered under the Federal Emissions Warranty. He gave me the paperwork and information to go back to the original dealership and get that money refunded. I have never worked with someone so helpful and thorough. I will definitely take all of my maintenance issues to Napleton Chrysler and work with Bobby. I wish there were more people in the automotive business that are as dedicated to the customer as he is! More

I am a new owner of a Dogde Journey and I am proud to say that I purchased my vehicle at Napleton Chrysler Jeep Dodge in Kissimmee, Florida. I had one of the best experiences at this dealer. My family and I that I purchased my vehicle at Napleton Chrysler Jeep Dodge in Kissimmee, Florida. I had one of the best experiences at this dealer. My family and I went in for a special that was going on but unfortunately we did not qualify for it. The Sales Associate that was taking care of us was determined to get us a car. Although we did not get the buy one get one deal we were able to get the vehicle which was my second choice. at the end of all of this both sides was happy and satisfied. Everything went so smooth and when we are ready to purchase our next car we are definetely going there first. I got rid of my Chyrsler Sebring and now the whole family sits comfortablly where ever we go. Thank you Napleton Chrysler Jeep Dodge in Kissimmee, Florida. More