Napleton's South Orlando Chrysler Jeep Dodge Ram

Dan Nuguyen, sales dude, at Napleton-Kissimmee was very helpful in giving me all the information that I wanted w/o having any pressure from him or that "sales manger" some places I call them gorillas with helpful in giving me all the information that I wanted w/o having any pressure from him or that "sales manger" some places I call them gorillas with gold chains, but NOT HERE, just like the commerical, Thank you Dan. More

STAY AWAY! I had previous problems and headaches with dealer in the past. Went back Oct 17 2022 because the front axle to my Ram 1500 which was installed 9 mont I had previous problems and headaches with dealer in the past. Went back Oct 17 2022 because the front axle to my Ram 1500 which was installed 9 months ago from napleton broke off and i figured this was their poor work. I Was told they would call me back the following day. 2 days past and never received a call! I tried calling and also request to speak with management but was placed to voice messages.I drove back today and demanded my truck back because of poor service. Funny how an employee outside told me, this is the worst dodge dealership in FL. Took my Ram to Central FL Dodge who insured me their customer service and work is by far better than napleton who get many unsatisfied customers. More

Went to service on Saturday for oil change made an appointment took 3 hours just for oil change but what really pissed me off was when I asked service writer if he could check my door panels is coming appointment took 3 hours just for oil change but what really pissed me off was when I asked service writer if he could check my door panels is coming apart on my 2019 dodge charger to check if my warranty would cover it 3 times I was cut off by saying no u have to call make apoint to diagnose and see if it covers it mind you i bought 3 vehicles from them u think they can just run vin number see if it covers it then schedule it but to upsell u they have time to check that I was going to do other stuff to the car there but was so pissed decided going elsewhere taking my business elsewhere won't buy from them again totally disappointed More

I have a 2021 RAM with 17,000 miles, the differential broke, I took it to the dealership to fix it, they asked 5 days later +5 then +5 then +5 and it's been 35 days since it's stopped and they don't fix broke, I took it to the dealership to fix it, they asked 5 days later +5 then +5 then +5 and it's been 35 days since it's stopped and they don't fix it! I'm absurd a commercial truck that has many running they don't have parts or they don't fix it because it's warranty. Super unhappy I will sell and buy another brand, I have 2 rams one 2021 and another 2022, never again More

While Napleton Dodge Ram Jeep has a great inventory, their service department is a S#!t show when it comes to customer service, communication and knowledge of the service advisors. I had a recall that their service department is a S#!t show when it comes to customer service, communication and knowledge of the service advisors. I had a recall that was scheduled 1st thing in the am, told when ordering the recall part weeks before it was a 3-4 hr job, told again when dropped off. Let them know I needed it back that evening. Called several times during the day. Left voice mail. No call back. Left message for service supervisor, no return call. At almost 6pm got a text saying basically "sorry, tech still working on it. He will be done in the morning" well morning came and went. Called was told my service advisor wasn't in and no other advisor had the time to go check on it. Called service manager again. Left message again. Finally had to uber to the dealer to find out what was going on. They locates the service manager Scott, who gave me a run around and basically said his service advisor have no knowledge of how long service jobs take, only the tech and he does. (UH there are service bulletins on recalls that explicitly give repair time frames) also told no loaners vehicles were available because they were on a 2 week wait list. We'll there was a loaner vehicle on their lot both days. Almost 1pm and still not ready yet. I say if you need anything more difficult than an oil change and you can't talk directly to the tech that is going to work on your vehicle, go elsewhere. I just hope the actually techs/mechanics are good. More

I took my car for repairs and was disrespect by the service advisor and the service manager. After 2 months battling with them, I did not get a rental from them. After the repairs were done, they left service advisor and the service manager. After 2 months battling with them, I did not get a rental from them. After the repairs were done, they left parts loose under the hood, broken parts, they did not explain to me what they did to it, they wanted to charge me for rental vehicle, and after all that, they did not even wash the car as a courtesy to their customer. Good luck if you go to this place. More

You want the job done right the first time? Do not go here! I had a wheel alignment completed and it was done incorrectly. My steering wheel was turned a quarter left to stay straight. I also p Do not go here! I had a wheel alignment completed and it was done incorrectly. My steering wheel was turned a quarter left to stay straight. I also purchased a tire rotation that was never completed. I know this because my tires had more thread in the rear, and I needed them moved to the front. I called Scott, the service supervisor, and I NEVER got a call back from him. THIS PLACE ONLY CARES ABOUT THE $. Just look at all the “market adjustments” on the lot. To get my wheel alignment and tire rotation, I had to make two trips to this dealership totaling 4 hours, including service. I wasted gas because it’s located 15 miles from my hotel there and back twice. Worst of all, I wasted vacation time. Mindy was the only service advisor to care. She showed empathy and wanted to assist in every way she could. She should be in a management position. True leaders care. DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT YOU WANT YOUR $40K VEHICLE MISHANDLED!!!! Spanish (Espanol) ¿Quieres que el trabajo se haga bien la primera vez? ¡No vayas aquí! Tenía una alineación de ruedas completada y se hizo incorrectamente. Mi volante giró un cuarto a la izquierda para mantenerme recto. También compré una rotación de neumáticos que nunca se completó. Lo sé porque mis neumáticos tenían más rosca en la parte trasera, y necesitaba que se movieran a la parte delantera. Llamé a Scott, el supervisor de servicio, y NUNCA recibí una llamada de él. ESTE LUGAR SOLO SE PREOCUPA POR EL $. Basta con mirar todos los "ajustes de mercado" en el lote. Para obtener la alineación de mis ruedas y la rotación de los neumáticos, tuve que hacer dos viajes a este concesionario por un total de 4 horas, incluido el servicio. Desperdicié gasolina porque se encuentra a 15 millas de mi hotel de ida y vuelta dos veces. Lo peor de todo es que perdí el tiempo de vacaciones. Mindy fue la única asesora de servicio que se preocupó. Mostró empatía y quiso ayudar en todo lo que pudo. Ella debería estar en un puesto de gestión. A los verdaderos líderes les importa. NO VAYA A ESTE CONCESIONARIO A MENOS QUE DESEE QUE SU VEHÍCULO SE MANEJE MAL!!!! More

Worst customer service ever. I’ve been contacting them for a simple history of my services done through them and I’ve been getting the run around since. Every day it’s a differen I’ve been contacting them for a simple history of my services done through them and I’ve been getting the run around since. Every day it’s a different reason why I can’t get it sent to me. Either an excuse or I get hung up on by their service department. More