Napleton's South Orlando Chrysler Jeep Dodge Ram

300 s Purchase a Chrysler 300s and from the moment Jason Gonzales was awesome. Stayed connected the entire time we work the numbers and even after we finali Purchase a Chrysler 300s and from the moment Jason Gonzales was awesome. Stayed connected the entire time we work the numbers and even after we finalized the deal . Jason drove and personally delivered the vehicle too me excellent service and will refer. More

My new Ram I had a great experience getting my new Ram truck from Napleton Dodge. Maribel Perez did a great job showing me different vehicles and explaining all I had a great experience getting my new Ram truck from Napleton Dodge. Maribel Perez did a great job showing me different vehicles and explaining all the different options that I had to choose from. John Guzman was very straight forward and honest with me. And in the end got me the payments I needed to get the truck. Overall it was a very good experience, and I would highly recommend Napleton Dodge to anyone looking for a great deal on a new Ram truck. Leroy Ericksen More

Absolute Excellence all throughout I just wanted to write that I went in 2 weeks ago and went in to purchase a used vehicle I had Ricardo Martinez as a Salesman and he was the greatest I just wanted to write that I went in 2 weeks ago and went in to purchase a used vehicle I had Ricardo Martinez as a Salesman and he was the greatest he was wonderful to deal with he was trustworthy he was forward about any problems or anything that I needed to ask him about any of my concerns he was very professional and courteous and very helpful and in the end he enjoyed the experience so well that we wanted coming back in the next day and buying a brand new Dodge Ram 1500 off the showroom floor all around it was an excellent experience I could not have asked for a better dealership and I'll never go anywhere else they've got my business for life thank you Ricardo More

Purchasing Truck RAM I got a great deal for a pre-owned RAM 2011 red, which was in great conditions. Thank you to the crew at Napleton in Kissimmee for being very friendly I got a great deal for a pre-owned RAM 2011 red, which was in great conditions. Thank you to the crew at Napleton in Kissimmee for being very friendly and professional. David Strong More

Purchasing a used Jeep Tex was great to work with while buying are 2006 Grand Cherokee. I saw the Jeep online and Tex made sure it stayed put until I got there. It was about Tex was great to work with while buying are 2006 Grand Cherokee. I saw the Jeep online and Tex made sure it stayed put until I got there. It was about a hour drive for me. More

Purchasing a new jeep. Jennifer Rios was very professional and attentive to my needs, when deciding whether I should purchase a new vehicle. She was knowledgeable and very Jennifer Rios was very professional and attentive to my needs, when deciding whether I should purchase a new vehicle. She was knowledgeable and very courteous. It was a rough start but she reassured me that I was going to be happy by the end of the day. Thanks Jennifer Rios. More

Excellent service. Excellent Service. Being able to make the appointment online. And having the service done at the appointment time and Friendly and courteous attention Excellent Service. Being able to make the appointment online. And having the service done at the appointment time and Friendly and courteous attention from service personal. Thanks Debbie Alvarez. More

Great Sales Associates Bob Conti and Rich LeBaron were a pleasure to work with in picking out a car from Napleton's vast inventory. After nearly 5 hours at the dealership, m Bob Conti and Rich LeBaron were a pleasure to work with in picking out a car from Napleton's vast inventory. After nearly 5 hours at the dealership, mostly with the Sales Manager, who was intent on selling us a car, it was Bob that pointed out to us that the new 2015 Jeep Grand Cherokee Limited couldn't be sold because of a service bulletin on 2014-15 GC's that required a fix to the joystick shifter, for which Jeep currently has no path forward to fix. (Note: There were several 2015 GC’s on the lot that should’ve been pulled as not for purchase because of the condition, but weren’t.) The Sales Manager stated that if we returned the next day, he would give us the SAME deal on a new 2016 GC Limited, (his word only; nothing in writing). Since we had already invested so much time at the dealership, we decided to give Napleton a second chance. Bob was busy with another customer when we arrived, so Rich LeBaron took over as our Sales Associate. We did find a 2016 GC for purchase on the second visit. Rich was knowledgeable in showing us the features of the vehicle and took his time in linking our iPhones to the GC’s entertainment system. He also helped in prepping the vehicle for delivery. It should be noted that there is a dicotomy between Bob and Rich, our Sales Associates, and the Sales Managers that actually do the negotiating. The process for choosing the car was great – no pressure from the Sales Associates. However negotiating required 2.5 hours - armed with Truecar and my employee discount information, I managed a reasonable price, ( The vehicle we picked was a 75th Anniversary GC Laredo 4x4, which was priced several thousand below the Limiteds on the lot, but we still paid $1250 over what was negotiated on the 2015 GC Limited-so, not the same deal). I gave the dealership 3 stars because of the excellent Sales Associates - none for Sales Managers. Also financing at Napleton was quick and straight forward (thanks to Leroy in the Finance Department). Recommendation- if you go to Napleton Orlando, ask for Bob Conti or Rich LeBaron who are really customer advocates - but pack a lunch and be prepared to stay if you want the best deal you can get from the Sales Managers. Having Trucar, Edmunds and KBB data helps. One other thing of note- the 2015 GC that we were going to buy had a dead battery. Bob couldn't get a service person to the lot in a timely fashion, so he took the task upon himself to get the GC running and into the service bay for a new battery. We also witnessed Bob and Rich prepping customer vehicles to get them out the door as promised when others were at lunch. Overall we spent an great amount of our time working this deal with Napleton - uncompensated time that we'll never get back. Even after I told the Sales Manager that we had a birthday party to go to (this was after about an 1.5 hours of waiting), there was no regard for my time. It is also unfathomable that Napleton would require a survey be completed before the Sales Associates are paid - at least that's the word that we received. More

Sean Amboy, is a real gentleman. He is very knowledgeable and professional in the service he provided. He gave us a real sense of interest in what we had to accomplish during our visit. Gary Ward and professional in the service he provided. He gave us a real sense of interest in what we had to accomplish during our visit. Gary Ward More