Napleton's South Orlando Chrysler Jeep Dodge Ram

Awful Sales Services I decided to try this dealership again with the intent of getting a new Jeep Grand Cherokee. I knew exactly what I wanted and I had told them I wante I decided to try this dealership again with the intent of getting a new Jeep Grand Cherokee. I knew exactly what I wanted and I had told them I wanted to factory order one. They came back with high numbers and I told them if they can drop the MSRP they would have a deal; so a week goes by and I hear back from Rafael Rivera a sales rep and he called to tell me what it would be which was 43,000 fully loaded (I told him all the options the first day we met) I told him to text me the information in case we had any issues I would have proof, we decided to get trade in a different vehicle so negative equity wouldn't carry over we agreed on a trade in price and kept mentioning 43,000$ to make sure we were on the same page and we were (kind of) we tell them well be back Monday and we can start the factory order paper work. On Monday that's when everything went down hill, John Guzman the sales manager tried a bait and switch twice; he presented a jeep that was in transit but it was missing an option, I told him to added the rock rails, 15+ minutes later he comes back with a build list for a factory order he "messed" with the numbers and presented roughly 40,000$ after everything was accounted for, now at this point I almost signed it but me and my parents who were with me that day and the previous Saturday told them what happened to the 43,000 MSRP that you guys said, John decides to lie and say that he never heard of such a thing, after I show him the text he gets really defensive and starts making excuses why it cant be 43,000$, all in all we left the dealership enraged and needless to say we will not be shopping at Napoleon Chrysler Jeep Dodge anymore. and before you say YOU can help NICK you can't because you don't care about your customers especially your loyal ones I've tried contacting you multiple times and sent countless emails and all I get is "oh he is in meeting" or I get on of your automated emails, I know you wont help so don't bother if you decide to help YOU call me this is your problem not mine. More

Bad salesmen. If only I could give a zero star rating. Let's begin, they posted a price for the car I wanted on truecar, it was the correct color I wanted but was l If only I could give a zero star rating. Let's begin, they posted a price for the car I wanted on truecar, it was the correct color I wanted but was less equipped which I would have been fine with however, it became a giant mess when I walked through the door, and when I had arrived and asked for that car they tried to sell me on a Chrysler 200 instead, claiming that the Jeep Renegade had a recall on it, which was not true. After they finally put me in the car I wanted I showed them the truecar price and they preceded to tell me that price is fake, and doesn't include taxes or dealership fees which truecar states on its website that it does include dealership fees and taxes. The truecar quote was $24,237, and they at first offered me $29,987, then when I brought up the truecar price again they went in back to "talk" I sat at the desk waiting for nearly 30 minutes before I decided to leave. At that point they began calling me non-stop and begging me to come back into the dealership saying they will give me a better price, I told them no and to send me the quote over the phone which they finally did. The quote was $27,120 which was still no where near the truecar price, so I told them to get closer to the truecar price which they flat out told me would not happen. Therefore, I went back to Posner to get the car that was more equipped and for the same price. Overall, they tried to bait and switch me, and given me a price that was the same at another dealership for a less equipped car. In the end I worked with Emilio, and I will never shop at Napleton and never recommend it. More

Amazing Service I can not say enough about the service I received on September 9, 2016. My Dodge Charger was towed to Napleton Dodge late at night. Romany received my I can not say enough about the service I received on September 9, 2016. My Dodge Charger was towed to Napleton Dodge late at night. Romany received my car and called me right away. He was incredibly nice and helpful. They worked on my car after midnight and had it ready by next morning. He texted me to let me know what the problem was and that it was ready. He also called a few days later to make sure everything was working well. I can tell you I originally serviced my car in Orlando but not anymore. I have found my new Dodge service department at Napleton Dodge! More

STILL WAITING FOR SERVICE/HORRIBLE We took our car in for an oil change here like we've been doing for several years now and on our way out another vehicle that was also there for serv We took our car in for an oil change here like we've been doing for several years now and on our way out another vehicle that was also there for service had been left on neutral by a service tech and yes, it crashed into my car, this was very frustrating as we were a day from leaving on our family Vacation of course with our vehicle, not happening, then a sales manager approach my husband and told him to make a scene and scream that way he can get a great deal on another vehicle, wow right. My husband and I are not those kinds of individuals, we treat people and deal with situations with professionalism and expect that in return. To our surprise we were treated the COMPLETE OPPOSITE. At first we were told that a rental could be given to us but not taken out of state which did not work for us, and so we thought, ok since we were planning to trade in our car at the end of the year and purchase a new one guess this has to be the time. I cannot stress to you that my husband was at this dealer since 9am to 9pm. Some periods with no Contact for 2-3 hours straight and with no car was not able to eat all day and the dealer did not even have the courtesy to offer him a drink, water, nothing, not even customer service . It was after I arrived and complained about how he has been treated and ignored that the salesman Lebron, which by the way was the only person there with customer service literally walled a crossed the street and brought us bottles of water with his own money, UNBELIEVABLE. So without be able to give us what we wanted which was clearly doable and what was the right thing to do in this case, keep in mind this would have been my third purchase from napleton and we have been a client since 2006, and so to tell you the disappointment we felt was just untolerable, so the next day we picked up the rental provided as they then told us that we can drive it out of state. That evening I sent out an email to both the GM and the Regional to let them know of my experience and lack of customer service in their dealership. First I spoke to GM which for the majority of the call he spoke and had me on speaker the whole entire time and ultimately told me that there was nothing else that he can do but ensures that the damages to my vehicle would be properly fixed. The next morning I got the call from the regional manager which was a complete different experience from the general manager was very professional heard what I had to say told me to reach out to him when I got back from vacation to work out the deal and take care of us. Well came back from vacation and after 4 messages I'm still waiting for him to call me back so there is that. We received a call on Monday from service that our car was ready, keep in mind we was made sure of that our vehicle was going to be repaired as it never happened, my husband couldn't repeat and stress enough thay he wanted the parts replaced not put back together with BONDO And yes to our shock, not only was the job done terribly and clearly no one checked the final work, there were parts left over in the back seat that didn't get back on and yes No new parts minus the headlight it was bondo and poorly done, the bumper and fender did not aline and clips were still broken.... and so we're going on three weeks now and I still am driving the rental and waiting on a call from service to let me know if parts will be ordered for my vehicle and when I can expect it. If you are looking for customer service, heck service at all don't come here. If are looking to be treated with respect, with courtesy don't come here. If you are looking to get treated like another number, or looking for a bad deal that they take hours trying to make it seem that it's the best deal that they can give you, if you are looking to get ripped off and passed on then this is the place for you. More