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Napleton's South Orlando Chrysler Jeep Dodge Ram
Kissimmee, FL
310 Reviews
Buying a new vehicle is a big decision, which is why the staff at Napleton Kissimmee Chrysler Dodge Jeep Ram takes every measure to make the entire process as hassle-free and easy as possible. We have well maintained new and pre-owned inventories of the latest from Chrysler, Dodge, Jeep, and RAM. We provide the same care to our customers in our finance, service and parts departments as well.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 310 reviews
September 24, 2024
Saludos, llevé mi auto por un recall y el equipo de servicio fue súper, Jeremy y todo su equipo de trabajo se esforzaron para dar el mejor servicio y conseguir la satisfacción del cliente. Los felicito servicio fue súper, Jeremy y todo su equipo de trabajo se esforzaron para dar el mejor servicio y conseguir la satisfacción del cliente. Los felicito, sigan así dando el mejor servicio al cliente. Critica constructiva, siempre hay espacio para mejorar. Debe el equipo de servicio coordinar ellos mismos las citas para poder acomodar los clientes según sus necesidades. More
by Jack
Employees Worked With
Other Employees :
Todos los equipos de trabajo muy complacido.
August 17, 2024
Mandy my service advisor was amazing. The dealership itself is OK I have had multiple issues with them previously, but this visit was much better. The organization and attention to detail The dealership itself is OK I have had multiple issues with them previously, but this visit was much better. The organization and attention to detail with Mandy was great. She went out of her way to help me and ensure my car was done quickly. I was having issues with some thing covered under my extended warranty but a diagnostic test usually at least a 2 to 3 day turnaround time was needed first . She heard my concerns and genuinely cared. She did everything in her power to help me and ensure my car was back to me ASAP. I hope she stays for a while because I am considering keeping my oil changes through the dealership instead of my local shop. Thank you, Mandy! More
by Kristin T
Employees Worked With
Mandy
June 22, 2024
Please do yourself a favor a never use this dealership, three plus days to diagnose a broken turn signal switch three plus days to diagnose a broken turn signal switch More
by Bill
May 01, 2024
Raphael from teh service department was very professional and very attentive to my questions. He took care of me like in and out also very well poised and explains and knows what he is talking about when it and very attentive to my questions. He took care of me like in and out also very well poised and explains and knows what he is talking about when it comes for services. More
by Culinary424
Employees Worked With
RAPHAEL SERVICE DEPARTMENT #1 excellent
March 12, 2024
This is the worst dealership I have been to…… I brought my challenger rt in with only 17000 miles to get the air conditioning fixed and they broke my dash and tried to say I brought it in like that…. DO NO my challenger rt in with only 17000 miles to get the air conditioning fixed and they broke my dash and tried to say I brought it in like that…. DO NOT BUY OR TAKE YOUR CAR THERE TO BE FIXED! It’s a xxxx shame…..Raphael started off ok but then when they broke my car it turned into a whole different story…. BEWARE More
by Tamleelovesjesus
Employees Worked With
Raphael
April 25, 2023
STAY AWAY FROM THIS DEALERSHIP! But, if you decide to buy from there, beware! They slip in a $5000 market adjustment (or possibly more) into your finance contract, and never point i But, if you decide to buy from there, beware! They slip in a $5000 market adjustment (or possibly more) into your finance contract, and never point it out to you! They also do not ever go over the actual finance contract with you, as other dealerships normally do at the time of purchase. Sure, they have you sign it; they mix it in the middle of all the other paperwork they have you sign, after keeping you there negotiating and waiting for hours, well past what time you have to spare. They do not respect you or your time; if they did they did, they would make an honest deal with you and would NOT hide markups in the finance contract. AND THEY WOULD GO OVER THE FINANCE CONTRACT WITH YOU! They do not want you to see the markup adjustment they add to the price of the vehicle over the listed price! In my case, it was a $5000 markup, above the sales price label on the vehicle and the price listed on their website. I caught it the same night as the sale, and came back the next day and they would not redo the contract or cancel the contract and return my trade. Now I am taking them to arbitration. More
by James B
Employees Worked With
Malik, Carlos and Joshua Lovelace
February 09, 2023
I went in for service appointment. I usually wait but it's no problem. I'm not working so have no money to do a lot of maintenance. I always ask for Larry, and he has never let me d I usually wait but it's no problem. I'm not working so have no money to do a lot of maintenance. I always ask for Larry, and he has never let me down. He made sure I didnt pay for something I didnt need. He took very good care of my car and I. Will always go back to him. Hes awesome. He better not leave there. Lol More
by Shanonalli
Employees Worked With
Larry
