Napleton's Schaumburg Subaru

Russ was knowledgeable and the whole staff made the car buying process easy and stress-free buying process easy and stress-free More

Had my car serviced yesterday. I was greeted by Keith, who is top notch!! I explained what I had picked online for service, but I didn’t think I needed all of it. He went thru e I was greeted by Keith, who is top notch!! I explained what I had picked online for service, but I didn’t think I needed all of it. He went thru everything with me, and told me only what I did need, based on my milage. I can’t say enough great things about Keith and the Service Dept. They are the BEST and I wouldn’t go anywhere else! It’s peace of mind for me, that I can trust them to tell me exactly what I need and no more! Thank You again Keith, for your Outstanding Customer Service! Roberta Nevens More

Thought long and hard on this review. The dealer ship will lie and tell you what you want to hear to buy . They will also tack on extra warranty and not tell you about it. * which you can The dealer ship will lie and tell you what you want to hear to buy . They will also tack on extra warranty and not tell you about it. * which you can cancel* . Also there "cpo" charge is something they will come down on first. Do not pay that because you do not need to. Would highly recomend doing third party financing so the finance managers can't take advantage of you like they will try to . Onto the service department. They are on a different wave length than the dealer. They will get offended if you ask them questions. They have no customer service and aren't there to help you. Go to palatine subbie for service 100 % better. Service department will make a point to tell you that they have nothing to do with the rest of the dealership. Would not reccomend this dealer to anyone. All prices are negotiable. Just threaten to leave and they will run to the office for one last offer. Typicly just discounting the fees there trying to burn you with. Stay safe and do your research. This dealer doesn't care about you just getting your money. Also 3 months after purchase my clutch and trans went out. Like they don't check the cars before selling them. More

Keith took great care with our Outback. We added some cosmetic trim parts. Keith took of ordering the parts, setting up the appointment anything else that was required. The parts were a per We added some cosmetic trim parts. Keith took of ordering the parts, setting up the appointment anything else that was required. The parts were a perfect fit and improved the look of our car, thank you again! More

The service department is always pleasant to deal with. They welcome me each time and go over what needs to be done. They keep me updated while I wait and explain the repairs that are found to be done. Che They welcome me each time and go over what needs to be done. They keep me updated while I wait and explain the repairs that are found to be done. Checking out is extremely simple too! More

They went above and beyond what I might have expected to schedule my service when I needed to get a tire repaired due to damage from a road hazard. schedule my service when I needed to get a tire repaired due to damage from a road hazard. More

Tim Poulos is a great salesman. And Keith Meyers is just thee very best Service Manager. And Keith Meyers is just thee very best Service Manager. More

The easiest car buying experience I have ever had. Highly recommend. Russ was my salesperson and he was amazing Highly recommend. Russ was my salesperson and he was amazing More

I love my Suburu Forester from Napleton Suburu. The service is excellent. The staff is very professional and accommodating always. Mr. Keith Meyer( service advisor) I very professional and helpful. The service is excellent. The staff is very professional and accommodating always. Mr. Keith Meyer( service advisor) I very professional and helpful. Would recommend Napleton Suburu to Friends and family. Sabera Roshanali More

My wife and I went in to test drive the Impreza. We found it to small and not really to our liking. Russ our salesman, suggested the Crosstrek, which we test drived also. We fell in love with it, an We found it to small and not really to our liking. Russ our salesman, suggested the Crosstrek, which we test drived also. We fell in love with it, and he was very informative and pleasant to deal with. Needless to say, we bought the Crosstrek, and our extremely happy with it. More