Napleton's Schaumburg Subaru

Good new car purchase experience. We ordered a custom vehicle and received a good deal. All aspects of the end product met and/or exceeded our expectations. vehicle and received a good deal. All aspects of the end product met and/or exceeded our expectations. More

What a great experience for buying my first new car. I bought a new 2012 Subaru Outback from this dealership and they did everything to make this experience the best they could for me. An Outback with the bought a new 2012 Subaru Outback from this dealership and they did everything to make this experience the best they could for me. An Outback with the options I wanted wasn't available on their lot so they looked for a similar car at all the area dealers for me. I was picky on exactly what I wanted and what I didn't, so they couldn't find the right car and we had to make an order. The order did take longer than expected, but definitely to no fault of the dealership. I live in MPLS and bought the Outback from Napleton's because they gave me the best deal by a good $2,000+! Worth the $200 flight and 6 hour drive back home. Mark Thompson - the great salesman I worked with - came to the airport to pick me up AND gave me 5 bucks from his pocket to cover toll charges on the way home. Class act guy. If you want a great experience with the best price in the 5 state area - you must give Mark a call. More

Good technical knowledge of subaru vehicles. Solid discussion of strong points and good use of factual information. Very open to answer all questions on vehicles. discussion of strong points and good use of factual information. Very open to answer all questions on vehicles. More

Mark was very friendly and was able to help me put together an order for a new Subaru and kept me updated timely with the status of delivery. He returned all calls timely and was able to answer all o together an order for a new Subaru and kept me updated timely with the status of delivery. He returned all calls timely and was able to answer all of my questions. Once the vehicle arrived, he took me back and introduced me to the service department who was able to answer questions I had regarding the vehicle warranty. More

After requesting an internet ePrice quote for a particular Subaru Forester that was in-transit, Chris Napleton provided a very competitive quote and verified for me the specific options on the vehi particular Subaru Forester that was in-transit, Chris Napleton provided a very competitive quote and verified for me the specific options on the vehicle. His quote and assistance with the options is why I then visited the dealership to continue a potential purchase. At the showroom, Mark Thompson answered questions I had about certain features of Subarus in general and the Forester in particular. Mark knows the product. His explanation of the Forester's standard equipment and options was very helpful during the test drive. Then, we did the negotiation primarily for the value of my trade-in, ultimately reaching an agreement on the overall price. With the negotiating done and when the vehicle arrived, Mark explained some other fine points and Rocco ably explained and handled the sales and tax forms. And now I have my first-ever Subaru! Along the way to a successful conclusion for all, Chris, Mark, Rocco, the phone receptionist, and others I dealt with were helpful and pleasant to work with. More

We bought a 2012 Subaru Outback from Mark Thompson. Throughout the negotiating process, he was low-keyed, courteouus, and attentive to our needs. The car we ordered had some optional equipment and was Throughout the negotiating process, he was low-keyed, courteouus, and attentive to our needs. The car we ordered had some optional equipment and was not in stock, so the dealership searched for a unit in the Chicago area and found one the next day. The car had all the options we had asked for and one we had not. To our surprise, we were not charged for it. After delivery, Mark and other dealership staff took the time to show us how the navigation , phone,radio, and I-Pod systems worked. We think we were treated honestly and fairly in the pricing of the car. I would recommend Mark and the dealership to anyone looking to buy a Subaru. More

Friendly and helpful customer service. Mark Thompson excellent sales rep., knowledgeable and honest. Great experience shopping at Ed Napleton Subaru. Love my Outback. Great car for anyone who love the excellent sales rep., knowledgeable and honest. Great experience shopping at Ed Napleton Subaru. Love my Outback. Great car for anyone who love the outdoor. More

What a great experience. First time buying a car on my own, since the last vehicle I purchased was back in college with the parents, and I never once felt like I was out of the loop or being taken by a sa own, since the last vehicle I purchased was back in college with the parents, and I never once felt like I was out of the loop or being taken by a salesman. Rob went above and beyond in every facet, even gave me a few follow up calls on his days off to let me know if a '12 Forester was able to be secured via a dealer trade. He knew exactly what I was looking for, and the made sure to find a Forester with the few "musts" from my fiancé. Rob was very patient with all of my questions, multiple test drives, and all of my phone calls to check on any updates that he might have. I will definitely recommend this dealership to anyone looking for a new car, and will tell them they must see Rob. The price I paid was fair based on all of the online research I did before going to the dealership, and the vehicle itself lives up to the hype. Overall, I feel like I went to a great dealership with a fantastic dealer, and paid a fair price for an awesome vehicle! More

After a long days work the last thing I wanted to deal with was car troubles, but Ryan took charge and really made a bad situation more manageable. Everything was explained in a way which made sense to me with was car troubles, but Ryan took charge and really made a bad situation more manageable. Everything was explained in a way which made sense to me and I trusted his judgment which really paid off. Being a women I am often worried that I will be taken advantage of in these sort of areas but Ryan went out of his way to make me comfortable.In the future I will not hesitate to bring my car to them as they are a no nonsense company. More

Excerllent setrvice and a salesman that really knew his product. Marcin was the sales person. He left no question unanswered. this is my first time with this dealership and I am looking forward to a lo product. Marcin was the sales person. He left no question unanswered. this is my first time with this dealership and I am looking forward to a long relationship. More