Napleton's River Oaks Lincoln, LLC

I recently purchased a 2003 Mercury Mountaineer from this dealership I was greeted with the upmost respect by the sales reps and managers they allowed my wife and I to test drive the vehicle and have us a ch dealership I was greeted with the upmost respect by the sales reps and managers they allowed my wife and I to test drive the vehicle and have us a chance to discuss purchasing it without any rush and this all happened at 6:00 pm when they were supposed to be closing they gave us an extremely good price not only for the vehicle we were buying but also for our trade. We recently returned to visit they're service department for vehicle maintenance and were warmly greeted our vehicle wasn't going to be done that same day so we were issued a free loaner car until work was completed . Before this experience I did not like dealerships but I can honestly say that from now on whenever I need servive or to buy a car in the future I will be visiting Napleton's River Oaks Lincoln Mercury. More

i bought 7 lincolns in my life and this was best experience ive had in my life. art "coach" was very pleasant to deal with and dealership as a whole was very accommodating. experience ive had in my life. art "coach" was very pleasant to deal with and dealership as a whole was very accommodating. More

I have been a customer at this particular dealership over many years. Even though it has changed hands, John has been a constant. He is delightful to deal with. He is extremely professional, but maintains many years. Even though it has changed hands, John has been a constant. He is delightful to deal with. He is extremely professional, but maintains a friendly demeanor with his clients. Today, I went in for John to show me how to do voice commands and to have him to help me to load my phone numbers into "Sync" on my new 2011 MKS that I purchased from him. He took all the time needed and maintained a smile at all times. I love dealing with Mr. Innis. He's simply the best! More

Very nice and friendly. No pressure at all. Dealing with their finance manager mike was a very pleasent experience went over all the numbers, and was very honest, I would go back their finance manager mike was a very pleasent experience went over all the numbers, and was very honest, I would go back More

After visting Napleton River Oaks Lincoln Mercury for the first time I knew that this dealership would be my "go to" dealership. Immediately upon entering I was greeted by a salesman who treated me like an o first time I knew that this dealership would be my "go to" dealership. Immediately upon entering I was greeted by a salesman who treated me like an old friend rather than just a potential costumer. All the associates were very helpful and aided me in finding an ideal vehicle within my price range while at the same time refraining from being "pushy" as other salesmen can be. Being no lawyer, I needed quite a bit of help in getting through the paperwork and so the General Manager walked me through it, making me more and more confident as we went. When I was through with the signing of the paperwork I was very happy to be the proud owner of a used Lincoln given to me at a more than reasonable price. In addition I felt very confident driving that car off the lot knowing the Napleton ROLM has a full service garage to help me maintain and repair my vehicle should I need it in the future. Though I have been to many a car dealership in my time I would definitely rate ROLM at the forefront of quality in both the area of product and service. I would recommend this dealership to a friend and am currently recommending it to all who read this. More

Cindy responded to an request that I made online. She was very patient with me. She found me the exact car that I wanted and gave me a great price with no hassle. I would recommend River Oaks Lincoln was very patient with me. She found me the exact car that I wanted and gave me a great price with no hassle. I would recommend River Oaks Lincoln and especially Cindy. Thanks for making everything go smooth and finding me the car I wanted. More

I have managed a fleet since 1979 that averages purchasing 12 cars a year. Most of my fleet is maintained at and serviced by River Oaks L/M. In addition, I steer a dozen people their way each yea purchasing 12 cars a year. Most of my fleet is maintained at and serviced by River Oaks L/M. In addition, I steer a dozen people their way each year. I have been dealing with River Oaks since 2004; they have not failed to completely satisfy our needs. Through the years I have dealt with no fewer than 11 other dealerships, I have yet to find a dealership with the attention to detail, quality of service or willingness to work within a budget as Napleton's River Oaks L/M. More

MY INTENT WAS TO PURCHASE AN AVIATOR, BUT AFTER BEING TOLD I HAD TO HAVE SOMEONE ELSE BACK MY PAYMENTS UP WAS VERY INSULTING. I HAVE NEVER HAD TO DO THIS BEFORE. IN ADDITION, I HAVE PAID OFF TWO FORD V TOLD I HAD TO HAVE SOMEONE ELSE BACK MY PAYMENTS UP WAS VERY INSULTING. I HAVE NEVER HAD TO DO THIS BEFORE. IN ADDITION, I HAVE PAID OFF TWO FORD VEHICLES PRIOR TO THIS PURCHASE, THUS I HAVE ESTABLISHED MYSELF AS A PREVIOUS CUSTOMER.<br>ALSO IT WAS INSULTING TO MR. JAMES AS HE IS A RETIREE, WORKING AT THE FORD PLANT ON TORRENCE, IN CHGO. FOR 30 YEARS. HE WAS ALSO A CUSTOMER OF THIS DEALERSHIP WITH SUCCESSFUL TRANSACTIONS IN THE PAST 2 YEARS!!!!<br><br>HE WAS VERY SURPRISED AND DISAPPOINTED, BECAUSE HE RECOMMENDED THIS DEALERSHIP AND WAS WITH ME AT THE TIME OF THIS VISIT. THE DEAL APPEARED TO BE A GOOD ONE HAD IT GONE THROUGH, BUT I DON'T FEEL CONFIDENT EVERYTHING WAS DONE TO MAKE THE VISIT A SUCCESS WITH AN ACTUAL PURCHASE. <br>THERFORE, MY HISTORY AS A LONGSTANDING CUSTOMER MEANS VERY LITTLE, IF ANYTHING!<br><br> More