Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Lincoln, LLC
Calumet City, IL
88 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 88 reviews
May 02, 2024
This dealer sold me 4 rotted out tires. After a month the tire has a side wall blister, one blew out for no reason and was told there was a nail in the side wall as if I can drive on the si After a month the tire has a side wall blister, one blew out for no reason and was told there was a nail in the side wall as if I can drive on the side of a tire. The service manager Jordon Walker is rude and spoke to me as if I was incompetent and told me either buy a new tire or pick up your car/tire and hung up on me. I usually go to Orland Lincoln and I regret not going to Orland. More
by mycar123
Employees Worked With
Jordan Walker
April 15, 2024
Bought a 2016 Buick in June 2023 for $16,000 I have since paid over $8,000 getting fixed and still not working , I am 71 yrs old trying to work to make ends meet and I have had issues with this car while und paid over $8,000 getting fixed and still not working , I am 71 yrs old trying to work to make ends meet and I have had issues with this car while under warranty and still paying I am going deeper in dept trying to get back and forth to work I thought Napleton Lincoln, Cadillac was a good reputable company apparently NOT1111111111 More
by rstuckey207
Employees Worked With
Leon, Andre and Demetrius, and Marty the mechanic
January 16, 2024
The young man in service was very nice professional and knowledgeable also the wait wasn't as long as I thought it would be . I was definitely in veryvgood hands knowledgeable also the wait wasn't as long as I thought it would be . I was definitely in veryvgood hands More
by sarahw1946
Employees Worked With
The young man that waited on me in service last name was Walker
January 04, 2024
Very upscale and clean. Was greeted with friendly sales people. Would highly recommend this dealership! Gloria Sellers was amazing. Very knowledgeable and took great care Was greeted with friendly sales people. Would highly recommend this dealership! Gloria Sellers was amazing. Very knowledgeable and took great care of us! More
by Catlady1456
Employees Worked With
Gloria Sellers and John Hanania
October 17, 2023
This dealership is a 5 star operation, the staff is excellent, the facility is clean and the service is the best. They make you enjoy doing business with them. excellent, the facility is clean and the service is the best. They make you enjoy doing business with them. More
by E EVANS
Employees Worked With
kimberly butlin
May 24, 2023
Friendly, courteous. The dealer ship was very clean. The attendant was knowledgeable about what my car needed. The service was fast and the waiting room was very comfort The dealer ship was very clean. The attendant was knowledgeable about what my car needed. The service was fast and the waiting room was very comfortable. More
by Deborah-woods
Employees Worked With
Keith McKinney
April 23, 2023
Over change every person that come the service department. The service Manger Jordon price gouging the costumer especially seniors.. over paying for part as well. department. The service Manger Jordon price gouging the costumer especially seniors.. over paying for part as well. More
by Cleveland_yvonnie
Employees Worked With
Daisy Vargas
February 26, 2023
They did a great job in the repair of my vehicle. It took very long because of supply chain issues. The dealer helped provide extra support and guidance. Outstanding! It took very long because of supply chain issues. The dealer helped provide extra support and guidance. Outstanding! More
by Tim Rivelli
Employees Worked With
Ken Hook, Kacy Hale, Keith McKinney
