Napleton's River Oaks Honda - Service Center

I recently brought my car in at 7:30 am after waiting 8 days with an appointment excited to finally get my car’s A/C fixed as it said in the letter that was sent to me by Honda. Service department tells me days with an appointment excited to finally get my car’s A/C fixed as it said in the letter that was sent to me by Honda. Service department tells me the letter I got is basically useless and sent to me for no reason. Even though the letter says my warranty has been extended because there is a recall. When I first called to place the appointment it seemed cut and dry like the part was ordered and the problem would be handled swiftly and I was really excited to finally get everything done today. Sadly I had to leave without getting anything done a week after waiting because it costs nearly 200 just to tell me whats wrong with my A/C. Which by the way diagnostics for non-computerized components when you know the problem already should not be nearly that much. I just am very frustrated with my experience. My mom and I both drive Honda’s and this is our nearest center. It was a great start on the phone, but I left the service department today very very disappointed. More

Sales rep Ernest was great! You have the right person on your staff! Thanks Ernest ! You have the right person on your staff! Thanks Ernest ! More

Ok l have been dealing with Napleton dealer ships since 2011 first Napleton Kia now Napleton Honda l enjoy the staff the place andvtge atmosphere if Napleton Honda l think 6 cars will let you know l am ple 2011 first Napleton Kia now Napleton Honda l enjoy the staff the place andvtge atmosphere if Napleton Honda l think 6 cars will let you know l am pleased More

Excellent customer service. In addition to servicing my vehicle (oil change, tire rotation and brake fluid changed), I was able to refinance and received a lower interest rate! In addition to servicing my vehicle (oil change, tire rotation and brake fluid changed), I was able to refinance and received a lower interest rate! More

Jeffery Parham helped with the dents in new car. Very helpful and excellent customer service helpful and excellent customer service More

I came in for transmission fluid started talking to JP and I got a car. This is the second time he has sold me a car. JP is very informative with my questions. and I got a car. This is the second time he has sold me a car. JP is very informative with my questions. More

Dealing with finances is a nightmare. I bought my vehicle from here but recently sold it..I had purchased an extended warranty and no one calls you back. Leaving voicemails doesn’t help. I don’t live close b from here but recently sold it..I had purchased an extended warranty and no one calls you back. Leaving voicemails doesn’t help. I don’t live close by so driving there is not an option. I will never refer anyone to purchase a vehicle here because they don’t care unless they have your money. I drove there last week and spoke with someone, not sure who but it was a male and he helped me at first but didn’t give me a time frame and no one answers the phone. More

Jeff Parham (JP) is your man! He’s so great, very personable and honest! You will be in the car of your dreams. I absolutely love my car. personable and honest! You will be in the car of your dreams. I absolutely love my car. More

JP was excellent! Thank you River Oaks Honda for the best buying experience! I would recommend purchasing from this dealer and JP 10/10. Their finance team was also amazing- wow! buying experience! I would recommend purchasing from this dealer and JP 10/10. Their finance team was also amazing- wow! More

Excellent service. Traveled from Indiana with my 7 year old daughter, Drove out with 2020 Impala,Nice Selection, Thanks Jeff. P and Mike in Finance. old daughter, Drove out with 2020 Impala,Nice Selection, Thanks Jeff. P and Mike in Finance. More