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Napleton's River Oaks Honda - Service Center

Lansing, IL

4.5
64 Reviews
Call Service Center (855) 276-1809

64 Reviews of Napleton's River Oaks Honda - Service Center

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December 19, 2024

Very good customer service and I appreciated the time he spent on applying my front plate to my car. More

by Veronica Washington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Napleton's River Oaks Honda responded

Hi Veronica, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2024

I bought a 2022 Genesis and it's been nothing but problems, the first thing was the car needed a complete brake so I had to take it back. Then they actually sold me the car without a spare tire and More

by tommyg628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamaal Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Napleton's River Oaks Honda responded

Hello, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. I sincerely apologize for any communication issues you experienced at Napleton River Oaks Honda. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver excellent service and clear communication at every step, and we deeply regret that we did not meet this standard in your case. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

September 29, 2024

JP is a pleasure to work with. He got me the truck in the color I wanted, with a lower interest rate . More

by Mz.Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Napleton's River Oaks Honda responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton River Oaks Honda. We are always more than happy to assist you if anything else comes up. Take care!

May 25, 2024

My sales person Jason was awesome. Very patient and understanding of my wants, needs and requirements. Very professional, soft spoken and knowledgeable. Just the right person for me. More

by msrem386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melina
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May 27, 2024 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2024

Loved the energy the professionalism and everything about the information given to me be Brad Reed More

by Zayyad B
Recommend Dealer
Yes
Employees Worked With
Bradley Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Napleton's River Oaks Honda responded

Hi Zayyad, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 08, 2024

The are friendly the always nice and try to help with the question about the vehicle More

by mireya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elias Yacoub
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Napleton's River Oaks Honda responded

Hi Mireya, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

February 29, 2024

Excited to leave with my new 2024 Honda Pilot after driving around the last 10 years in my trusty old 2013 Pilot which I loved dearly. Earnest was great , helped me with everything I needed! More

by debra.kelley1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 29, 2024

I once again had a great experience at this dealership with James Johnson. He was very helpful with getting my car inspected. More

by RJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Johnson
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Feb 01, 2024 -

Napleton's River Oaks Honda responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

December 30, 2023

Had good work done on my car here. Thanks James Johnson for helping me out More

by Amerijackson201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Johnson
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Jan 01, 2024 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

September 29, 2023

Virgilie Bredy was very professional and greeted me with a smile and help me out with my purchase. She helped me to get the payments where I needed it to be. More

by fdaniels1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Napleton's River Oaks Honda responded

Hello, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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