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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
October 17, 2016
Frazier My experience, was awesome, being a first time car buyer, he worked with me and help me walk through this processs. Great attitude/customer service My experience, was awesome, being a first time car buyer, he worked with me and help me walk through this processs. Great attitude/customer service More
by Blessed
Employees Worked With
Darryl Frazier
October 07, 2016
Great salesperson! Chikano Alejandro has a great attitude he greated us with kindness an professionalism from the start to the end. I really recommend him for your next Chikano Alejandro has a great attitude he greated us with kindness an professionalism from the start to the end. I really recommend him for your next car purchase! More
by Victor
Employees Worked With
Chicano Alejandro
October 05, 2016
Awesome Service We came in Tuesday morning with a price quote from online. Chicano is really helpful during the whole process. And we got a good deal with our CRV-EL. We came in Tuesday morning with a price quote from online. Chicano is really helpful during the whole process. And we got a good deal with our CRV-EL. Really appreciate it. More
by Wei Huang
Employees Worked With
Chicano Alejandro
October 04, 2016
JP is really helpful and awesome!! JP is assigned as sales representative for us, he is really helpful and friendly. Initially internet sales representative offered one price and after JP is assigned as sales representative for us, he is really helpful and friendly. Initially internet sales representative offered one price and after I drove 50 miles they added accessories but JP helped us to get the same price. More
by Hazar2016
Employees Worked With
October 01, 2016
JP is awesome!!! JP helped us decide in buying our new Honda CRV. He is so patient, knowledgeable and commendable in his worthwhile service. Honda is surely the car JP helped us decide in buying our new Honda CRV. He is so patient, knowledgeable and commendable in his worthwhile service. Honda is surely the car of the future. More
by Christina
Employees Worked With
September 26, 2016
Helpful and honest We went in for a trade in. We got a great price on the our car as well as the car we purchased. The car was exactly what we were looking for. The sa We went in for a trade in. We got a great price on the our car as well as the car we purchased. The car was exactly what we were looking for. The salesman and manager were so helpful and friendly and took very good care of us! I cant recall the managers name but he was very professional! More
by maria sanchez
Employees Worked With
Chicano Alejandro
September 26, 2016
Great experience with JP Great experience with Jeffrey Parham and the whole Honda family! Every time I come here I feel welcomed. Mike Smajo from service is always honest and Great experience with Jeffrey Parham and the whole Honda family! Every time I come here I feel welcomed. Mike Smajo from service is always honest and upfront. More
by Lakeisha
September 22, 2016
Great service & Friendly River Oaks Honda, employee's Jill Verbich, J.P., Joseph Ritchie treated us like valued customers, more like family from the time we walked in. They w River Oaks Honda, employee's Jill Verbich, J.P., Joseph Ritchie treated us like valued customers, more like family from the time we walked in. They worked very hard on our deal and very happy with our new Ridgeline. Thanks to all the staff at River Oaks (Napelton Dealership) . If anyone is looking for a good deal,geeat service Go to River Oaks Napelton dealership. Highly Recommended. Great job! Thanks again for outstanding servicem More
by Blue line 368
September 21, 2016
Excellent "No pressure" car buying experience Many thanks to Jeff Parham (JP) and Jill Verbich for taking care of us!!! We came to River Oaks Honda on a Saturday afternoon after spending most of Many thanks to Jeff Parham (JP) and Jill Verbich for taking care of us!!! We came to River Oaks Honda on a Saturday afternoon after spending most of the morning at another Honda dealer trying to buy a new van and ended up walking out. JP was wonderful to work with from the time he greeted us in the parking lot and we were able to get a fair price for our trade and put a down payment on a new Honda Odyssey but since the color we wanted was not in stock we were promised a van as soon as they can locate one. Jill did a great job locating and securing our van and keeping me updated. Honestly everyone at River Oaks Honda was friendly, courteous and did great job. More
by MJ_woodridge
September 19, 2016
Great experience! One of God best buying experiences! Chicano was excellent from the moment I parked my car until I drove off in my new truck. Certainly a no nonsense a One of God best buying experiences! Chicano was excellent from the moment I parked my car until I drove off in my new truck. Certainly a no nonsense and straight to the point sale. I'd def refer him! More
by Nah
Employees Worked With
Chicano Alejandro
