Back

Napleton's River Oaks Honda

Lansing, IL

4.8
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
Contact Dealership

17220 Torrence Ave

Lansing, IL

60438

Directions

By Type

Showing 1,167 reviews

November 20, 2016

Very good service by J.P. Mr J.P. was very helpful. I considered him knowledgeable, with a since of humor, pleasant to talk to, a very nice person to do business with. He was More

by Carolyn Gensel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2016 -

Napleton's River Oaks Honda responded

Carolyn — thank you for taking the time to leave us a 5-star review. We are pleased to hear that Jeff took good care of you! Please let us know if you ever need anything in the future. -Ahmad Ali, General Manager, aali@napleton.com, (888) 314-3785

November 15, 2016

Overall great experience my sales rep Farhan Mustafa was very patient and helpful throughout the whole process. Since I was a first time buyer he talked me through everything More

by Staceynicole25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farhan Mustafa
Nov 16, 2016 -

Napleton's River Oaks Honda responded

Thanks for the review, Stacey! We're glad to hear that Farhan took such excellent care of you. It's great that we were able to help you with your first car purchase! We hope to see you again, please let us know if we can be of service again!

November 01, 2016

Wonderful Experience I would recommend this dealership to everyone. I got my first car here and it was a great experience. Me and my father worked with the salesman Frazie More

by Tasha W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Frazier
Nov 01, 2016 -

Napleton's River Oaks Honda responded

Thanks for sharing your review, Tasha! We're glad to hear that Frazier and Tye provided you with such great service. Our team is proud of our friendly, helpful atmosphere. We hope to see you again, thank you for your business and your recommendation!

October 31, 2016

Quick and easy! Car buying experiences just don't happen, but Dymond Griffin made it happen for me and my husband. We will definitely send everyone to the Honda locat More

by Patty labell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dymond Griffin
Nov 01, 2016 -

Napleton's River Oaks Honda responded

Patty, thanks for your review! We're happy to hear that Dymond was able to provide a great experience. Thanks again and congrats on your new vehicle.

October 30, 2016

Chikano is the best salesperson! Chikano gave me superb and knowledgeable service! He made the hard process of buying a car a joy! I am recommending him to everyone I know. The entire More

by Napletonfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chicano Alejandro
Nov 01, 2016 -

Napleton's River Oaks Honda responded

Hello, thanks so much for your review! We're so glad that you found the process to be a joy! Please don't hesitate to contact us if we can help you or your family! Thanks for your recommendation!

October 30, 2016

best saleman Just like to say talking with Earnest was the best. Earnest said he was the vehicle exchange manager. I got a new Honda and a lower payment. Thank you More

by alfonso123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 01, 2016 -

Napleton's River Oaks Honda responded

Hello, thank you so much for your review. We'll be sure to pass on your kind words, but we want to thank you for coming in and seeing us. We hope you're loving your new Honda and thank you again.

October 29, 2016

Car purchase Great service and sales person. The sales person gave me a complete review of the car. He provided me with ample information about the car that I req More

by Vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farhan Mustafa
Nov 01, 2016 -

Napleton's River Oaks Honda responded

Vanessa, thank you for your kind words. We're so happy to hear that Farhan was so helpful, personable, and informative. We hope you'll come back and see us if you need anything else. Thanks!

October 27, 2016

Best Experience With Alvin Alvin had great customer service, I will definitely recommend him to my friends and family. He also got me a great deal for my vehicle. More

by Danni1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
Nov 01, 2016 -

Napleton's River Oaks Honda responded

Danni, thank you for your review and congratulations on your new vehicle! Your recommendation means a lot to us, please let us know if we can help you or your friends and family in any way.

October 20, 2016

great sellsman We were very fortunate to have a salesman who is very outgoing and extremely knowledgeable about the vehicles he sells. His personality and unique abi More

by Jordan Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
Nov 01, 2016 -

Napleton's River Oaks Honda responded

Jordan, thank you so much for taking the time to write about your experience! We're glad to hear that Alvin treated you so well and was able to help you. We hope you're loving your new car. Thanks!

October 20, 2016

Great service Alvin was great helping me find a new car. He was very friendly knew what he was talking about and made sure I was alright after everything was set an More

by amcbyrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
Nov 01, 2016 -

Napleton's River Oaks Honda responded

Hello, thanks for your review, and congratulations on your new car! We hope you'll let us know if you need anything else. Thanks!

...
98
...