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Napleton's River Oaks Honda

Lansing, IL

4.8
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,167 reviews

December 15, 2016

Fantastic Service I would like to thank Luiz Alejandro for his great service and taking good care of me. He make sure I was fully satisfied and that I received a good p More

by Windcindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chicano Alejandro
Dec 16, 2016 -

Napleton's River Oaks Honda responded

Thank you for your valuable feedback! It will be our pleasure to let Luiz know about your five-star review. Thank you for choosing Napleton River Oaks Honda!

December 08, 2016

Great customer service! Mr. Alejandros efforts in trying to put me in a car that was perfect for me remains very much appreciated! All his time and effort is why I would reco More

by Shelita Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chicano Alejandro
Dec 08, 2016 -

Napleton's River Oaks Honda responded

Thank you for the review, Shelita! It's our goal to provide our customers with outstanding personalized service in order to match them with the perfect vehicle! Congratulations on your purchase!

December 06, 2016

A success sale Luis Chicano helped me purchased my car. He was very patient with me. He also helped me find some good car insurance for a reasonable rate. Thanks aga More

by Scoleman81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chicano Alejandro
Dec 06, 2016 -

Napleton's River Oaks Honda responded

Thanks for your review! We're glad to hear that Luis was so helpful. We'll be sure to pass along your kind feedback. We appreciate your business, we hope to see you again!

November 30, 2016

Great experience with Mike Smith Came here not knowing anything and got a great deal on a new Honda. I will definelty recommend napleton to all my friends and family. Specifically Mik More

by DrCold89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Smith
Dec 01, 2016 -

Napleton's River Oaks Honda responded

Thanks for the great review! We're glad that you had such an enjoyable experience with us. We'll let Mike know to keep up the excellent work. Congratulations on your new Accord, we appreciate your business and your recommendation!

November 30, 2016

Awesome As a commuter student I really needed a dependable car to get me back and forth from school. Previously, I had a car my parents bought while I was in More

by Denise D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Smith
Dec 01, 2016 -

Napleton's River Oaks Honda responded

Thank you for the five-star review, Denise! We're glad that Mike could help you find the vehicle of your dreams. We appreciate your business and look forward to serving you again in the future!

November 27, 2016

I felt like I was part of the Honda family I was in tough situation and needed a dependable car. I've dealt with River Oaks Honda before and they never let me down. I walked in and received goo More

by Wayno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2016 -

Napleton's River Oaks Honda responded

Congratulations on your new vehicle, Wayno! We are so happy to hear about your experience with Larry, Jeff, and the rest of our team. Thank you for choosing Napleton River Oaks Honda!

November 27, 2016

Happy place My name is Deborah. I was reffered to Earnest. My car shopping was great. Earnest help with with everthing. From begining to end. Thank you Earnest it More

by deb32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2016 -

Napleton's River Oaks Honda responded

Thanks for your review, Deborah! We're glad to hear that Earnest took such great care of you. We appreciate your business, please let us know if we can be of service in the future!

November 23, 2016

Easy and fun buyin by experience Ask for Alvin he knowledgeable and entertaining he also shows that he actually cares about his customers. I'd definitely recommend family and friends More

by Ms. Holmes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Preston, Alvin Crowder
Nov 23, 2016 -

Napleton's River Oaks Honda responded

Ms. Holmes- Thank you for your five-star review! It will be our pleasure to let Alvin and Tony know about your review. Thank you for choosing Napleton River Oaks Honda!

November 21, 2016

Best Experience Ever I was in service and Alvin approached me I told him I was interested in leasing a CR-V and that I wasn't ready to make the purchase that day because i More

by Steven Crozier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
Nov 22, 2016 -

Napleton's River Oaks Honda responded

Steven, thanks for sharing your review! It's great to hear that Alvin was so helpful. Our team is proud of our patient, hassle-free service. We hope to see you again, thank you for your business!

November 21, 2016

2014 Honda accord Moos did an excellent job 5 out of 5 very smooth process explained everything. I would definitely recommend moos if you are looking for a vehicle! More

by Cdavid123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farhan mustafa
Nov 22, 2016 -

Napleton's River Oaks Honda responded

Thank you for coming in to Napleton River Oaks Honda! We are glad you had a positive experience with Moos. Please come back again soon. Ahmad Ali, General Manager, aali@napleton.com, (888) 314-3785

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