Napleton's River Oaks Honda

Overall Great Experience! I had been to several dealerships over the coarse of two days and was unable to find anything or anyone that suited my needs. I was looking for a mini I had been to several dealerships over the coarse of two days and was unable to find anything or anyone that suited my needs. I was looking for a minivan for my growing family and was only offered new vans that were out of my price range, cars or small trucks. It seemed no-one would show me any possible used options, I left all of the dealerships disappointed and without a van. My very last stop was at Napoleton River Oaks Honda. My only intention was to get a price on a Odyssey I saw while driving past. Honestly at that point I was completely frustrated and didn't want to think about sitting in another dealership. However, I was greeted by James Bell who seemed to be sure he could accommodate me. While I was obviously apprehensive, I listened and was pleasantly surprised. The experience was completely different from anything I had witnessed prior. James was welcoming, friendly, knowledgable and most importantly listened when I let him know what I was looking for. I left with a 2015 Kia Sedona that I love and is perfect for my family. I couldn't be more pleased with James or my experience. I would definitely do business again and recommend them to anyone in the market. More

New Vehicle I got the best price from Mike Smith at River Oaks Honda. He treated me with respect and honored everything he promised me. I wouldn't hesitate to rec I got the best price from Mike Smith at River Oaks Honda. He treated me with respect and honored everything he promised me. I wouldn't hesitate to recommend him to anybody looking for a Honda. He is the best! More

AlvIn went above and beyond Alvin definitely went above and beyond for me. I bought a Silver 2016 Honda Pilot EX-L. I love the car. Alvin and One of the managers said they would Alvin definitely went above and beyond for me. I bought a Silver 2016 Honda Pilot EX-L. I love the car. Alvin and One of the managers said they would give me everything my trade was worth and I did my full research and they kept there word. I took the Silver Pilot home and my wife didn't like the color. So I came in the next day to and Ty and Alvin let me switch colors of the car to make my wife happy. Which I think was the honest true definition of Good Customer Service. And even though the color I wanted was at the there other lot Alvin left that same day and even went and got the vehicle that same day within 2hours. Those guys are the best!!!! Special thanks to Alvin for all his dedicated efforts!!!! More

Alvin was determined and consistent Alvin was the calming salesmen out everyone there. I visited the store numerous times of negotiation and the only reason I came back was because of A Alvin was the calming salesmen out everyone there. I visited the store numerous times of negotiation and the only reason I came back was because of Alvin. He was determined and actually wanted to me get the vehicle I wanted. Go see Alvin More

"My best car buying experience in 40 years! My best car buying experience in 40 years"! I had the pleasure of doing business with "JP" Jeffery Parham, and it was doing business with a long time My best car buying experience in 40 years"! I had the pleasure of doing business with "JP" Jeffery Parham, and it was doing business with a long time friend. Never any pressure, extremely patient, and a true professional in every respect. I was in non hurry to leave the dealership and took my time with my car buying decision. In short, I can best describe River Oaks Honda in Lansing - a dealership I would describe as a symphony of excellence. All is all, a great staff that goes the extra mile to earn your business. As I said, my best car buying experience in 40 years! I would recommend "JP" and River Oaks Honda without any reservations whatsoever. The added things they threw in my deal were the "icing on the cake" Thanks again "JP" Jeffrey! More

Quick and seamless This was the third Honda we bought at Napleton. JP was great; no xx and we came to an agreement very quickly. It was a great experience overall. This was the third Honda we bought at Napleton. JP was great; no xx and we came to an agreement very quickly. It was a great experience overall. More

Jeff Parham Rocks! We've always received great service at River Oaks Honda! They treat us like family, which is very important. Jeff Parham is our favorite Salesman ther We've always received great service at River Oaks Honda! They treat us like family, which is very important. Jeff Parham is our favorite Salesman there. He's awesome! We're loyal to him b/c he's very patient, honest, caring, outgoing and has a great personality, Additionally, we love the FREE customer car washes and the summer BBQ lunches on Saturdays! All of these perks keepus coming back. We've already purchased 2 Hondas there! More

Christmas present! Frazier was quite helpful and patient. I felt he really had my best interest in mind. I would truly recommend this place going forward to anybody! Frazier was quite helpful and patient. I felt he really had my best interest in mind. I would truly recommend this place going forward to anybody! More

Chikano is the best salesperson! Chikano gave me superb and knowledgeable service! He made the hard process of buying a car a joy! I am recommending him to everyone I know. The entire Chikano gave me superb and knowledgeable service! He made the hard process of buying a car a joy! I am recommending him to everyone I know. The entire Napleton staff were professional and excellent to work with! So happy I came to Napleton Honda!!!! More

Jill Verbich made my day!! I went to Napoleon Honda for oil change and suddenly I remembered to follow up my aunt referral fee. I'm waiting for almost 20 mins all of the sudden I went to Napoleon Honda for oil change and suddenly I remembered to follow up my aunt referral fee. I'm waiting for almost 20 mins all of the sudden a lady approached me and asked how can I help you. She processed all my transactions she called all the persons I need to talk. Jill made my day and I'm very thankful what she did to me!!! More