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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
March 30, 2017
excellent and professional experience Had an professional session with farhan mustafa aka moos..very friendly and easy to talk to.He walk us to the minute detail of the car we were looking Had an professional session with farhan mustafa aka moos..very friendly and easy to talk to.He walk us to the minute detail of the car we were looking for.Moos is very professional and knowledgeable of his work.This dealership is highly recommended especialy try to look for mustafa. More
by ashfaq khan
Employees Worked With
farhan mustafa
March 29, 2017
Excellent service and car Moos did an excellent job in helping me purchase a car that is just for me. Arriving here I received a warm greeting and the rest of the visit was as Moos did an excellent job in helping me purchase a car that is just for me. Arriving here I received a warm greeting and the rest of the visit was as awesome as it began. Moos is very knowledgeable with the vehicles and very helpful with my decision. I purchased a Honda CRV EX AWD. The SUV basically sold itself but with Moos help there was no way I would leave without it. I'm thankful for having the experience with the dealership but especially with Moos. My experience lasted less than 3 hours perfect for my busy schedule. More
by Valsherfrac1
Employees Worked With
Moos
March 29, 2017
GREAT SERVICES I've never seen an employee like Moos who truly intended to understand my needs. Although I wasnt able to buy today I would definitely recommend frien I've never seen an employee like Moos who truly intended to understand my needs. Although I wasnt able to buy today I would definitely recommend friends to ask for him when searching for a car. More
by Unadeem7896
Employees Worked With
Moos
March 29, 2017
MOOS-Best sales professional ever I went into River Oaks Honda as I was car shopping on Torrence Ave. My sales person MOOS was very polite, helpful, as well as knowledgeable. Moos was I went into River Oaks Honda as I was car shopping on Torrence Ave. My sales person MOOS was very polite, helpful, as well as knowledgeable. Moos was my salesman which I have to say was the best salesman I have EVER had the pleasure of dealing with!!! Moos was able to help me more then I have ever experience with any dealership! He was not like any other pushy salesman, he was direct and straightforward which I appreciate. Moos helped me narrow down the best car that fit my price, payment, and had all the features I wanted. I would definitely recommend you go here and make sure to ask for MOOOOOOS!!! More
by Health Insurance Agent
Employees Worked With
Farhan Mustafa ( MOOS )
March 29, 2017
Great "Moos" was great.. a true professional.. made me feel comfortable and very easy to talk to.. he took his time and broke everything down for me.. he ev "Moos" was great.. a true professional.. made me feel comfortable and very easy to talk to.. he took his time and broke everything down for me.. he even gave me advice.. "MOOS" you're awesome!! I'll see you soon! More
by MikeC773
Employees Worked With
Farhan "MOOS" Mustafa
March 27, 2017
PURCHASE NEW Honda WHILE I have owned 7 HONDAs , this is my 1st experience with River Oaks Honday. VERY good purchase experience . STRONGLY recommend visiting them WHILE I have owned 7 HONDAs , this is my 1st experience with River Oaks Honday. VERY good purchase experience . STRONGLY recommend visiting them for YOUR HONDA Purchase ! More
by RandyO
March 25, 2017
Super Driving Machine!! Mr J. Parham was the perfect salesperson for me. Very knowledgeable and helpful. Service Excellence for Sure!! Couldn't be more happy with my new p Mr J. Parham was the perfect salesperson for me. Very knowledgeable and helpful. Service Excellence for Sure!! Couldn't be more happy with my new purchase. More
by Doggteam
Employees Worked With
March 22, 2017
Alvin is the salemen of the year I came in and met Alvin I explained to him that my car note was just extremely to high for me and was becoming hard to handle. After great efforts of I came in and met Alvin I explained to him that my car note was just extremely to high for me and was becoming hard to handle. After great efforts of work he was able to lower my percentage rate and lower my payment tremendously. Hands down the best dealership ever More
by Shannon
Employees Worked With
Alvin Crowder
March 13, 2017
Great dealership Worked with Moose and Moody. They were very professional and straight forward. No gimmicks or tricks. They worked to get me the best price possible. W Worked with Moose and Moody. They were very professional and straight forward. No gimmicks or tricks. They worked to get me the best price possible. Would highly recommend them anytime More
by huckstorf64
Employees Worked With
Mustafa "Moos" Farhan
March 02, 2017
Dymond Is Awesome My salesman Dymond Griffin was extremely patient and knowledgeable! I will recommend him and Mitch from corporate. They touched up on my paint and eve My salesman Dymond Griffin was extremely patient and knowledgeable! I will recommend him and Mitch from corporate. They touched up on my paint and even detailed my car for me. More
by Reanetta.Harris
Employees Worked With
Dymond Griffin
