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Napleton's River Oaks Honda

Lansing, IL

4.8
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,167 reviews

May 12, 2017

JAMES!!!! This was my first time purchasing a car! James was so helpful and attentive! I appreciated the effort he put into making sure I got what I wanted for More

by None1
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 03, 2017

My salesmen was awesome! Moses aka Mo, was awesome! He was understanding to my needs and wants. He was very patience when I needed to call my husband to confirm deal. Andy, th More

by Mzsims
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Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Harris, Zana Belmer
May 02, 2017

Very Nice The customer service was great! Very knowledgeable staff. Who I worked with was very helpful. Willing to work with you. I would recommend this dealers More

by Sunrisegirl5
Customer Service
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Recommend Dealer
Yes
Employees Worked With
Farhan Mustafa
April 30, 2017

Great overall Experience and customer service For years my dream car has been the BMW 760li. I drove a 2007 for about 2 months on a really extended test drive, and opted not to buy it due to some More

by Shaka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeMarco Smith , Tony Preston, Zana Belmer
April 29, 2017

J.P., you're the best! I have purchased two vehicles (Accord and Civic) from J.P. at the Napleton Honda dealership. In both cases, Mr. Parham treated me with the utmost res More

by Michael Cannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2017

Great Service JP really took care of me when I needed to get a car quickly since my wife totaled her car. He made sure the process was smooth and painless. I'll t More

by Brettd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2017

James Rocks!!! Go see James!!! James Bell was extremely nice he made my purchase go smoothly. He works with me and explains everything in my new vehicle. Thank you James More

by Francois
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Recommend Dealer
Yes
Employees Worked With
James Bell
April 25, 2017

Great Service Farhan is great. You need someone you can trust in the world of car buying, look no further. Friendly and very helpful. Made my experience at River Oa More

by Hondaman
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Farhan Mustafa
April 13, 2017

Service recieved to lease a car Excellent assistance from Bridgette sheppard answered all the questions and worked diligently. To keep me with in my budget.she was very patient and k More

by Charlotte Sostand-barnes
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Recommend Dealer
Yes
Employees Worked With
Bridgette sheppard /Andrew. Final signing of contract
April 04, 2017

Very pleased the second time The first visit was tough but, They redeemed themselves with allowing me to change my car. They had Moose help me the second time and this guy was gre More

by Finally happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demetrius, Moody and Moose
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