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Napleton's River Oaks Honda
Lansing, IL
1,182 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,182 reviews
May 23, 2024
I especially liked being greeted at the door. I did the think that my greeter would be my salesman. I did the think that my greeter would be my salesman. More
by maureenhawkins
Employees Worked With
May 22, 2024
Guy was very professional and was willing to work on the price. Very helpful on awnsering all the questions price. Very helpful on awnsering all the questions More
by Civicsi
Employees Worked With
May 22, 2024
My wife & I are very appreciative of Mr. Jeff Parham aka JP and Napoleon Honda! They worked very hard to get us the vehicle we WANTED! I also appreciate Faris's patience with us. I will not Jeff Parham aka JP and Napoleon Honda! They worked very hard to get us the vehicle we WANTED! I also appreciate Faris's patience with us. I will not buy cars from anyone else but JP and Napleton Honda. More
by Armando R.
May 20, 2024
What can I say about Mr. Jeff Parham aka JP! He was WONDERFUL with my father's purchase. He is professional, valued our time, extremely knowledgeable and resourceful. An Jeff Parham aka JP! He was WONDERFUL with my father's purchase. He is professional, valued our time, extremely knowledgeable and resourceful. Any time I needed to contact the dealership for my dad after his purchase, JP's response time is GREAT! If you want AWESOME customer service and courteous attention, then ask for him in the sales department. More
by kmilton922
May 15, 2024
Came in to look at a used car, had the pleasure of working with Jason. After the car was missing some of the key features I was looking for I was placed into a new honda crv. Jason was able to get us working with Jason. After the car was missing some of the key features I was looking for I was placed into a new honda crv. Jason was able to get us to a price we were comfortable with and within our budget. Took time to carefully explain everything, extremely grateful, and excited for my new car. Come here and ask for Jason!! More
by rsara88
May 14, 2024
Jeffery Parham gives very good customer service & professional, passionate about his job, loves when his customers are on time, it helps with the process of buying a car. professional, passionate about his job, loves when his customers are on time, it helps with the process of buying a car. More
by melbribri07
Employees Worked With
May 13, 2024
Wonderful most pleasant car dealership I’ve ever visited! Jeffery Parham is amazing! Love it! Jeffery Parham is amazing! Love it! More
by shatari chandler
Employees Worked With
May 04, 2024
Excellent experience and customer service buying with Jeffery Parham. We feel very lucky he greeted and helped us. Jeffery Parham. We feel very lucky he greeted and helped us. More
by GB
Employees Worked With
May 04, 2024
JP and Ernest are the best. I’ve bought several cars and if you need to buy a vehicle go to them. I’ve bought several cars and if you need to buy a vehicle go to them. More
by mattierclark
May 02, 2024
Mutaz greeted me immediately and made me feel that he was there to help me achieve my goal. He didn't have that pushy sales person approach. The dealership itself was clean. Mutaz. his manager, the financ there to help me achieve my goal. He didn't have that pushy sales person approach. The dealership itself was clean. Mutaz. his manager, the finance person and the Delivery Manager worked as a team to give me a positive experience. More
by Rosechildress8633@comcast.net
