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Napleton's River Oaks Honda

Lansing, IL

4.8
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,167 reviews

November 05, 2017

Bruno is amazing Had a great experience purchasing a new vehicle. Bruno was knowledgeable and attentive. Answered all my questions and assisted me with awesome option More

by Lovely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Wasilewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Mejia
November 04, 2017

2017 Honda Civic Earnest was very helpful in finding me the perfect vehicle. Very helpful and knowledgeable with information. I’m very picky but he had a lot of patien More

by Mnspearmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2017

Buying a new car I had an excellent experience with Earnest Norman. He was able to get me everything I wanted in a new car. He was also able to answer Abby questions a More

by LavalaisM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2017

Sales person was personable knowledgeable and professional. I got the best deal ever with a lower interest rate. THANK YOU ERNEST NORMAN for the best experience More

by Sheba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2017

Came in for an oil change and left with a new car At Napleton River Oaks Honda I found the staff to be very friendly and helpful Earnest is a great sales representative I plan on recommending all my f More

by Pammyp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Mejia
November 01, 2017

Great service Lacee was amazing and really helped me find the perfect Civic! Made this hard time of choosing what was best fit for me; rather smooth and easy. I wo More

by Angela Harlan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacee Ealom
October 31, 2017

Mr.J. Parham and the team made the experience great. Wanted to look at the Honda H R V and started looking at other cars and found that what I wanted was the C R V.. With the of my salesman I got the bes More

by David Robinson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2017

The best in town I've been a customer of River Oaks Honda for over 10 years. My experience with every car I ever had was because of one man, Demetrius Rudd. He is th More

by Krystal.Lucas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demetrius Rudd
October 31, 2017

Very friendly and got me in car I wanted Fast sales people are nice and didn't waste your time like other dealers got me in and out with the car I wanted best More

by Zerry Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2017

Great experience. My experience was Michael was unlike any other sales man. He was very patience with me, regarding the car process. Not only was he patience, but he to More

by Carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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