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Napleton's River Oaks Honda
Lansing, IL
1,167 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,168 reviews
November 27, 2017
thanks rhyan rhyan i waned to say thank you for your help and time with me today you got me the perfect car ...17 accord sport.. thnak guys rhyan i waned to say thank you for your help and time with me today you got me the perfect car ...17 accord sport.. thnak guys More
by Jimmy B
Employees Worked With
November 27, 2017
Go see Oliver I Went to Napleton Riveroaks Honda. And was helped by Oliver in purchasing a car.. Go see Oliver if you need any assistance see Oliver Marin. I Went to Napleton Riveroaks Honda. And was helped by Oliver in purchasing a car.. Go see Oliver if you need any assistance see Oliver Marin. More
by Ryne11
Employees Worked With
November 21, 2017
New car Great customer care, the car I wanted at the price I wanted and personal attention all the while by my sales person Steven Martin. I was able to take Great customer care, the car I wanted at the price I wanted and personal attention all the while by my sales person Steven Martin. I was able to take my car home the same day with a full tank of gas. More
by Twhite1950
Employees Worked With
Steve Martin
November 15, 2017
Awesome staff I came in to see Oliver today and he was extremely helpful. He was very knowledgeable and polite. If you ever walk into this dealership be sure to wor I came in to see Oliver today and he was extremely helpful. He was very knowledgeable and polite. If you ever walk into this dealership be sure to work with him! More
by Latiamarshall 1
Employees Worked With
November 14, 2017
AWESOME!!! Highly satisfied with my overall experience in purchasing a new car. Steven Martin went above and beyond the call of duty from greeting to closing. Highly satisfied with my overall experience in purchasing a new car. Steven Martin went above and beyond the call of duty from greeting to closing. More
by Luvbug123
Employees Worked With
Steven Martin
November 11, 2017
Outstanding I am a very satisfied new Honda customer! Had a great experience purchasing my new vehicle . JP and the Honda Team was very attentive ,patience and I am a very satisfied new Honda customer! Had a great experience purchasing my new vehicle . JP and the Honda Team was very attentive ,patience and professional in their trade. I would highly recommend my friends to this dealership JP thanks for everything More
by Honda
Employees Worked With
November 11, 2017
Great Experience I went in for an oil change and ended up getting a 2017 Civic. Steven Martin is an excellent salesman. He really went the extra mile and provide a I went in for an oil change and ended up getting a 2017 Civic. Steven Martin is an excellent salesman. He really went the extra mile and provide a great car buying experience. I highly recommend him, gking More
by gingrsnpz7
Employees Worked With
Steven Martin
November 10, 2017
Great Salesman and Dealership I was looking to buy my second Civic, and Oliver made everything so smooth, he worked with me about 3 weeks and he sent me pictures of the car and obv I was looking to buy my second Civic, and Oliver made everything so smooth, he worked with me about 3 weeks and he sent me pictures of the car and obviosuly let me test drive it. He made the process very easy and smooth, gave me many options and best for my own interest, and finally I got my new Civic, so if you need someone to help you go to Oliver, amazing guy and salesman. More
by Gravity14
Employees Worked With
November 09, 2017
Car buyer I came in to get and oil change and this nice guy Ernest just kept insisting....... Yes I bother a Pilot 2015 grey. Thanks Ernest I came in to get and oil change and this nice guy Ernest just kept insisting....... Yes I bother a Pilot 2015 grey. Thanks Ernest More
by Dbradley15532
Employees Worked With
November 07, 2017
2017 Honda Civic Earnest norman is the best salesman and really helped my friend to find the perfect car. i would highly recommend him. great guy very knowledgeable Earnest norman is the best salesman and really helped my friend to find the perfect car. i would highly recommend him. great guy very knowledgeable More
by Bails1017
Employees Worked With
