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Napleton's River Oaks Honda

Lansing, IL

4.8
1,168 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,168 reviews

December 01, 2017

Extraordinary Mr. Norman and the other staff that I encountered were very professional, courteous and motivating, with my first experience with Honda! I have been t More

by favor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2017

Great Salesman I had a wonderful experience with a great salesman Jeffery Parham known as JP. He was a cheerful and helpful person. did all he could to find me a gre More

by Lg 1 accord
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Boris
November 30, 2017

Very great Mr. Michael johnson ,was very helpful and very patience wirh me and he was very understanding about my credit , abd help me pick my car More

by Latrina Sutton
Customer Service
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Price
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2017

IMPRESSED Lacee Ealom helped me so much with finding several options for a car. I appreciate his knowledge and effort for that he has given me. I highly recomme More

by SamBam
Recommend Dealer
Yes
Employees Worked With
Lacee Ealom
November 29, 2017

Great experience and customer service James was very knowledgeable and understanding of costumers needs, I highly recommend everyone go see him! Thank you James, I will be referring you to More

by Bajans2sweet
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Bell
November 29, 2017

AWESOME It was great, awesome and best experience buying a car from MJ I thought it was going to be crazy but he guided me through the process as to buying m More

by KJCL0913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2017

Napleton Honda Is Awesome I purchased my vehicle 2 weeks ago and had a wonderful experience! I ALWAYS have a wonderful experience here. This is actually my 6 purchase. And thi More

by Blaze77!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2017

James W Bell gave such great customer experience I? was given such a great experience and care with James at River Oaks Honda. He served me and my husband with the best service and gave us the best d More

by Yani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Bell
November 27, 2017

Great Experience Went in with no clue of understanding what i wanted , Lacee Ealom helped me with all the questions I had and gave me a run down on the options that we More

by LuisChi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacee Ealom
November 27, 2017

Great experience Me and my girlfriend was helped by Sales representative M.J who did an excellent job in getting us in a vehicle we wanted. Great experience More

by Lbandzz216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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