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Napleton's River Oaks Honda

Lansing, IL

4.8
1,169 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,169 reviews

December 20, 2017

Best car buying experience I had the best experience at Napleton River Oaks Honda and it's all thanks to Oliver Marin. He was the first person to greet me and immediately made m More

by katebronson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2017

Buying a car Defiantly worth the trip me and my husband stopped there to service our hr-v Honda 2017. Was put into a brand new pilot 2017 wonderful service in my e More

by Lovebug14
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Martin
December 18, 2017

Amazing Stacey helped answer all my questions and assured me I was in good hands throughout the whole process. She even went out of her way to make sure I was More

by Jay7691
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Wasilewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2017

Napelton River Oaks Honda Bought my last 2 vehicles with them. Salesman Steven was great. Next time you visit them ask for Steven. Awesome!! Very happy with my new car! More

by Jimmygfromthecc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Martin
December 11, 2017

Great! Working with Quinn was a great experience. The process was very simple. He secured me with a amazing deal. He gave me the run down of all the upgrades More

by Felicia226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinn Jones
December 08, 2017

Steven Martin is the Best Honda Salesman! Steven is a very knowledgeable about the Honda brand. He is one of the most efficient and professional Honda of River Oaks employee. Thank you More

by Sherry H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Martin
December 02, 2017

Fantastic dealership Always satisfied with their service. Larry and Earnest goes above and beyond to make sure you are 💯 percent comfortable and satisfied. Overall the st More

by nbk639m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2017

Great experience Everytime i visit Napleton Honda i look forward to being greeted with a warm welcome from Earnest. I've known Earnest for some years now and admire hi More

by Latisha Mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2017

Excellent Service I have had the pleasure of dealing with River Oaks Dealership for the pass six years, and my Salesman Earnest Norman is always very professional. Just More

by Cargirljeanie52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2017

Exemplar Salesperson Steve Martin is a very professional and knowledgeable young man. He knows a lot about the Honda vehicles. I strongly recommend everyone to buy cars More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Martin
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