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Napleton's River Oaks Honda

Lansing, IL

4.8
1,169 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,169 reviews

January 18, 2018

Excellent customer service Requested info for a oddyesy. I was contacted by Yahaira and the whole process was made simple. She scheduled me to come in and sent me to the disenga More

by Ijcarabez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yahaira Pedroza
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2018

First time buyer This was the first time for me buying a brand new car and frankly I did not relish the idea of the process based on hearsay about the process. Mr. Mar More

by Lydia
Recommend Dealer
Yes
Employees Worked With
Oliver Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2018

So helpful! Elena was so receptive and very helpful with the purchase of my pre-owned Accord. She listened to my wants and needs. She took care of me accordingly More

by AlyssaMCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elena Kutsugeras
January 08, 2018

Honda Steven was such a great help! I lovvvvvvveeeeeeeeeeeee my new car! Whole process took hours but seemed like it was 30 minutes I would definitely reco More

by Ashalee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven
January 07, 2018

Great experience My husband and I visited this dealership after having seen a certified preowned vehicle on line. From the moment we walked in the door we were treate More

by Lorrie Foresman
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bell
January 04, 2018

They can close any deal!!! Steve Martin and the Napleton team took very good care of me! They got a deal done that others wouldnt touch and that was almost impossible! Exactly w More

by Wilnetta516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Martin
January 04, 2018

Great Service I really liked working with Earnest. He makes sure your deal go through smoothly. The staff is always professional and polite to the customers. The lo More

by tr3278
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2018

Great experience Earnest is and was very professional and fair. Purchase was for mom and God mom. They both were well pleased and plan to purchase again More

by Boss lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2018

All About First Impressions I was shopping several other dealerships when I came upon Napleton River Oaks Honda. Which I’m glad I did. The internet representative Briana was very More

by AineeH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briana Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bell
January 01, 2018

Great experience thanks to Stacey! I would have been totally lost without the nice girl on the phone name Stacey she gave me such great help! I would also like to thank the sales man t More

by Haileywass18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhyan Hatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Wasilewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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