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Napleton's River Oaks Honda
Lansing, IL
1,182 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,182 reviews
July 06, 2024
Jason Anderson, is an amazing salesman! He didn’t stop until he got us in a vehicle. We are extremely excited and happy leaving in our brand new 2025 CR-V! He didn’t stop until he got us in a vehicle. We are extremely excited and happy leaving in our brand new 2025 CR-V! More
by briannaschlinger1
Employees Worked With
June 29, 2024
Was great dealing with Jason Anderson. He was very helpful and informative. I’ll definitely be coming back and referring my friends and family. He was very helpful and informative. I’ll definitely be coming back and referring my friends and family. More
by guatilano
Employees Worked With
June 27, 2024
From the entry of the dealership JP greeted us. I was not there to buy a car however, JP made my 22 year old daughters first time financing a car on her own, no co-signer, no down payment. When I s I was not there to buy a car however, JP made my 22 year old daughters first time financing a car on her own, no co-signer, no down payment. When I say they moved the heaven and earth for this young girl with no credit history JP and the team behind him did just that. He(JP) was patient and even speaking to her at times (fatherly like) but still professional. I as a mom am eternally grateful for his knowledge on car buying experience and Napleton River Oaks Lansing for hiring him, and for making her experience amazing. She got a good rate and that's what counts. She left there feeling like she can handle the insurance and car note and be ok. Thank You JP! Ill be back to trade in this car of mines!!!! More
by johnsoki92
Employees Worked With
June 18, 2024
Jason Anderson was excellent through out the process, he helped us get a great deal and took his time. I highly recommend him, great customer service!!!! helped us get a great deal and took his time. I highly recommend him, great customer service!!!! More
by Faith
Employees Worked With
June 17, 2024
Mark was absolutely amazing! I wanted to update my review because we have been having MULTIPLE issues with the truck since we have bought it. Leaving us stranded in another state I wanted to update my review because we have been having MULTIPLE issues with the truck since we have bought it. Leaving us stranded in another state and having to be towed home. I’m not very happy. The financing side of things was smoothly until I needed a vin inspection done. Then I was told the first one was not sufficient enough because it was not signed. After completing a SECOND vin inspection took a week for them to finally finish the paperwork. Go to start the truck again and what would ya know it does not start.. More
by Alyssakofron
Employees Worked With
Finance
June 03, 2024
The interest rate was changed 2% higher last minute without me being informed. Now I have the longest term with a super high rate. Thanks Honda. without me being informed. Now I have the longest term with a super high rate. Thanks Honda. More
by Vincent Morales
June 02, 2024
JP made car buying experience smooth no stress would recommend JP for all your purchasing needs recommend JP for all your purchasing needs More
by Juan5283
Employees Worked With
May 31, 2024
Jason helped me find my dream car and he was so pleasant to work with ? to work with ? More
by ashleyknerlerlc
May 29, 2024
I thank you JP for your excellent handling of enabling me to purchase my 2025 CRV . to purchase my 2025 CRV . More
by Deidre H JACKSON
May 25, 2024
My sales person Jason was awesome. Very patient and understanding of my wants, needs and requirements. Very professional, soft spoken and knowledgeable. Just the right person for me. Very patient and understanding of my wants, needs and requirements. Very professional, soft spoken and knowledgeable. Just the right person for me. More
by msrem386
