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Napleton's River Oaks Honda
Lansing, IL
1,169 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,169 reviews
February 18, 2018
Awesome!! Called to get some information on a vehicle, was giving the information I was looking for. Yahaira was very polite, great attitude and answered all my Called to get some information on a vehicle, was giving the information I was looking for. Yahaira was very polite, great attitude and answered all my questions. Great customer service!! More
by Isabel
Employees Worked With
February 13, 2018
great!! I came in to have my car worked on, the saleman Earnest came up to me and said we want your car. Then I walked out with a new car, Earnest didn't rush I came in to have my car worked on, the saleman Earnest came up to me and said we want your car. Then I walked out with a new car, Earnest didn't rush or pushed me to buy he was knowledgeable in his job he worked hard for me. Earnest made me feel comfortable not rushed to buy. Matter of fact I taded in my 2010 CRV EX and came out with and 2018 CRV EX with more features great job Earnest. More
by Barbara Moody
Employees Worked With
February 10, 2018
JP was Great We purchased a Poliet Elite from River Oaks Honda J P was our salesman he was great no pressure but he had all of the answer guestions . Our experienc We purchased a Poliet Elite from River Oaks Honda J P was our salesman he was great no pressure but he had all of the answer guestions . Our experience was wonderful. Thank you again JP Greg and Janis More
by Greg and Janis
Employees Worked With
February 06, 2018
One of the best! Stacey is beyond understanding and patient and has help me in my car search in any way she can. I will be sending my friends and family her way, for Stacey is beyond understanding and patient and has help me in my car search in any way she can. I will be sending my friends and family her way, for years to come! More
by traceyJ
Employees Worked With
February 01, 2018
My Wonderful Experience at River Oaks Honda Jan 23 I purchased a 2018 Honda Accord Sport, not only was I extremely satisfied with the vehicle, the service provided by Earnest Norman was outstan Jan 23 I purchased a 2018 Honda Accord Sport, not only was I extremely satisfied with the vehicle, the service provided by Earnest Norman was outstanding, he worked very hard to make sure I got the best deal, and I did not feel pressured to purchase anything I could not afford, I recommend Earnest and River Oaks Honda to anyone looking for outstanding service More
by LisaC
Employees Worked With
February 01, 2018
I purchased a 2018 CRV Honda Ernest was very helpful and knowledgeable with the vehicle and I was very comfortable purchasing from him. Larry was very helpful and he showed me eve Ernest was very helpful and knowledgeable with the vehicle and I was very comfortable purchasing from him. Larry was very helpful and he showed me everything I need to know about the vehicle More
by Rodgers
February 01, 2018
Service After the Sale I purchased an auto the first part of the year. Earnest showed me the value of the purchase and continues to help me in any way that he can. Thank you I purchased an auto the first part of the year. Earnest showed me the value of the purchase and continues to help me in any way that he can. Thank you, Earnest for your attention. More
by pmRides
Employees Worked With
February 01, 2018
Very professional saleman. My salemen Earnest Norman was quite knowledgeable about his job and a pleasure to talk with . Definitely would recommend him as great salesman to an My salemen Earnest Norman was quite knowledgeable about his job and a pleasure to talk with . Definitely would recommend him as great salesman to anyone buying at this dealership. More
by Hn4wgbjdykstvdu. Jneu
Employees Worked With
February 01, 2018
Great atmosphere The atmosphere was calm didn't feel rushed. Very satisfied with the experience of purchasing a new vehicle. The salesman was pushly. Thank you Earnes The atmosphere was calm didn't feel rushed. Very satisfied with the experience of purchasing a new vehicle. The salesman was pushly. Thank you Earnest. More
by Sam111
Employees Worked With
January 31, 2018
Great Deal!!! These guys are great!! I got a great deal on the car I wanted Mj was great and Yahaira made sure the vehicle was there and ready thanks guys. These guys are great!! I got a great deal on the car I wanted Mj was great and Yahaira made sure the vehicle was there and ready thanks guys. More
by Chrisj
