Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's River Oaks Honda
Lansing, IL
1,169 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,169 reviews
March 05, 2018
thank ful I want to take this time out to thank my salesman JP so much for getting me in the car I wanted he was awesome I would recommend people to come in & t I want to take this time out to thank my salesman JP so much for getting me in the car I wanted he was awesome I would recommend people to come in & try at this dealership thank you so much Jp. More
by Khadujah42
Employees Worked With
March 01, 2018
HONDA DOES NOT STAND BY THEIR PRODUCT AND THEY ARE DISHONEST I had brought a certified 2007 Honda Odyssey on March 2016 from this dealership and after 5 weeks it broke down on me and when I brought it back to ge I had brought a certified 2007 Honda Odyssey on March 2016 from this dealership and after 5 weeks it broke down on me and when I brought it back to get repaired 7 week after that it broke down on me again. The General Manager name Frank told me that he will have his mechanics fix everything because we stand by our name. 6 months afterwards the car had broke down again on me at my cousin funeral and I was stranded, I had it towed back to the Napleton Honda and they assured me that everything should be fine. On January 1st 2018, once again the car was having major issues again and it was knocking loud and the mechanic said it has a reading error for camshaft position sensor and timing belt. I did believe anything that Napleton Honda said at this point and had two auto mechanic shop looked at it and said that the motor is going to go out soon. I wanted to confirm that the other mechanic was telling the truth, so I took it to another mechanic and he said the exact same thing that the motor will not last much longer. Today March 1, 2018 I received a call from Eric the Napleton honda Service guy in charge and he told me that they changed the timing belt tensioner and camshaft but I will need my timing belt change and also my serpentine belts change as well. "It won't cost you that much but a total of $524.18 that includes your $100 deductible." I feel this has been an ongoing problem and Honda need to take responsibility for their so call certified vehicle and make the changes as the GM (Frank) said they stand behind their name. THEY DO NOT STAND BY THEIR PRODUCTS AND LIES TO THEIR CUSTOMERS AS WELL, THIS HAS BEEN A HORRIBLE EXPERIENCE SINCE I BROUGHT THIS CAR. More
by kathy
Employees Worked With
FRANK (GENERAL MANAGER AT THE TIME) AND ERIC SERVICE MANAGER
March 01, 2018
EARNEST Earnest was very helpful in my search to find a car. He was resourceful in finding ways and options for me to have the best payments based on what I c Earnest was very helpful in my search to find a car. He was resourceful in finding ways and options for me to have the best payments based on what I can afford. He was also very knowledgeable in sales. More
by lucky7
Employees Worked With
March 01, 2018
Earnest! Earnest is extremely helpful, always with great demeanor. I really feel respected when I worked with him. Recommend to my whole family. Office was cle Earnest is extremely helpful, always with great demeanor. I really feel respected when I worked with him. Recommend to my whole family. Office was clean, atmosphere was pleasant More
by Rakin Amin
March 01, 2018
Happy customer My experience was exceptional! Earnest help me when other dealerships couldn’t. He was honest and courteous. I told my family and we’ll definitely re My experience was exceptional! Earnest help me when other dealerships couldn’t. He was honest and courteous. I told my family and we’ll definitely return!!! More
by Tiffany
March 01, 2018
Great Salesman!!!! The salesman at this dealership are great. They worked their magic and got me financed and the car I LOVE!!! Mr. Earnest knows what he is doing and kn The salesman at this dealership are great. They worked their magic and got me financed and the car I LOVE!!! Mr. Earnest knows what he is doing and knows how to satisfy his customers. More
by AunyaRN
February 28, 2018
Thank you JP. Thank you jp for your time and service. You were truly a big help. I appreciate you helping me find an amazing car. Thanks again jp. I'll be sending s Thank you jp for your time and service. You were truly a big help. I appreciate you helping me find an amazing car. Thanks again jp. I'll be sending service your way. More
by Gia
Employees Worked With
February 27, 2018
Easiest transaction Ever! My Sales team JP and Issac. Where very helpful and professional. There assistance made me want to do businesses with Napelton Good job guys! Will be b My Sales team JP and Issac. Where very helpful and professional. There assistance made me want to do businesses with Napelton Good job guys! Will be back in the future. More
by Smoke2010
February 22, 2018
Great!!! My salesman was very knowledgeable and helpful throughout my experience. Would highly recommend... Moody work my numbers so I could afford to get the My salesman was very knowledgeable and helpful throughout my experience. Would highly recommend... Moody work my numbers so I could afford to get the warranty and have peace of mind and Mr Larry was very patient with me.. More
by Honda20017
February 19, 2018
Awesome! Yahaira was awesome in getting everything ready for me! Go ask for her! You won’t regret everyone is so polite and kind. So worth it coming here Yahaira was awesome in getting everything ready for me! Go ask for her! You won’t regret everyone is so polite and kind. So worth it coming here More
by Ldiaz0957
Employees Worked With
