Napleton's River Oaks Honda

Very great experience I enjoyed my visit at River Oaks Honda. My salesperson Ernest was very efficient and really took the time to find the right car for me. He wasn't jus I enjoyed my visit at River Oaks Honda. My salesperson Ernest was very efficient and really took the time to find the right car for me. He wasn't just trying to sale me something just so he could make a sale. I encourage anyone whose interested in purchasing a car to go to River Oaks Honda and ask for Ernest. He's the best! More

Excellent service This was the first time i've ever had a great experience buying a new car. Earnest Norman was the best. Made it easy and very simple. Made me feel lik This was the first time i've ever had a great experience buying a new car. Earnest Norman was the best. Made it easy and very simple. Made me feel like what i wanted and needed was important. Took his time and explained every single detail to me. And made sure i received the best deal for my money. I will surly send other people to him... job well done.... More

My sales guy This was a great experience. They very concern about my needs and did everything to make this experience as easy as possible. I was given everything I This was a great experience. They very concern about my needs and did everything to make this experience as easy as possible. I was given everything I asked for. More

Professional Thanks Jeff Parham for being very patient and professional. I’m enjoying my car I will recommend you to others. I’ve put out the word see Jeff Parham. Thanks Jeff Parham for being very patient and professional. I’m enjoying my car I will recommend you to others. I’ve put out the word see Jeff Parham. More

Exceptional Customer Service The Sales Manager Frank was very good in taken care of my request and concerns.. He calls me to described the car I was searching for (2014 Nissan M The Sales Manager Frank was very good in taken care of my request and concerns.. He calls me to described the car I was searching for (2014 Nissan Murano) with any defects and offer to display a face time video of the car if I had video capabilities from my cell phone. I didn't so I come into drive the vehicle.... Clemente met me at another Napleton Dealership and we go and drive the car within South Holland town. I explain that I would like to drive it over 60 mph to see if it had any shaking. He guided me to a strip that I would be able to get the car up to 60 mph without fear of traffic or running into anyone. No shaking, but after my test drive, I notice an issue with Power steering, Clemente mention that they added power steering fluid but recommend that I take it to a Nissan Dealership to have them to check it out.. Along with the Power Steering issue, there was a scratch on the door and I was missing a key. Frank took care of the scratch on the door and he had Clemente to come and grab the car from me so that they may take it to a Nissan dealership to get the key cut for me. Approximately 3 hours later, Clemente delivers the car back to me with two keys. There was an issue with the paper work and playing phone tag with the dearlership, but the General Sales Manager call me personally to apologize for the miscommunication, phone tagging and they have now rectify all the paperwork. He also inform me that he will work to make the miscommunication and back and forth phone tagging a thing of the past, as well as making sure everyone at the dealership is on the same page. With the Service I receive from Frank and General Sales Manager I would recommend a friend to go and see them personally for a vehicle. They have went over and beyond to make sure I was satisfy with my experienced with them. That's what I call exceptional customer service. More

Good experience My first time at a dealership to purchase a car and Clemente was very helpful and patient during the whole process. It made my experience pleasant and My first time at a dealership to purchase a car and Clemente was very helpful and patient during the whole process. It made my experience pleasant and less stressful. I would recommend him to anyone to purchase a car More