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Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,189 reviews
November 30, 2018
Fantastic Experience! Working with Stacey was such a delight! this young lady went above and beyond to help me out before I even stepped foot in the dealership! she set me Working with Stacey was such a delight! this young lady went above and beyond to help me out before I even stepped foot in the dealership! she set me up to work directly with a sales associate, Pedro literally went out of his way and then some to insure I was getting exactly what I wanted andddd needed. This dealership is truly lucky to have such genuine people working for them. If and when I need a car again I know exactly who I'm asking for! Thanks again you too, loving my Honda Pilot! More
by TheManKyle
November 29, 2018
rhyan thank you i loved working with rhyan hatter he is the best person to deal with he will make sure you will get a good deal thank you so much rhyan, and the whole i loved working with rhyan hatter he is the best person to deal with he will make sure you will get a good deal thank you so much rhyan, and the whole river oaks honda team.. More
by Honda64
Employees Worked With
November 29, 2018
Excellent I had an AMAZING experience at this dealership. The Service is one of the best. If you so happen to come to this dealership PLEASE PLEASE PLEASE ask f I had an AMAZING experience at this dealership. The Service is one of the best. If you so happen to come to this dealership PLEASE PLEASE PLEASE ask for Michael Johnson. He’s very patient and hardworking in what he does. The service that he offered was one of the best i’ve ever had. More
by SandraPulaski
Employees Worked With
November 29, 2018
Satisfied at first i was hesitant about going to this dealership but I just said whatever and end up going and im glad I did because the service here is GREAT. at first i was hesitant about going to this dealership but I just said whatever and end up going and im glad I did because the service here is GREAT. absolutely great, also if you come ask to speak with MICHAEL JOHNSON. that’s who i spoke with and im glad i did. go out today and go ask. More
by Brandy H
Employees Worked With
November 27, 2018
I Love my new car Had a great experience working with JP at River Oaks Honda. All my family and friends who have ridden in my new Honda Civic are impressed and asking Had a great experience working with JP at River Oaks Honda. All my family and friends who have ridden in my new Honda Civic are impressed and asking all about it. Am telling them to see JP who answered all my questions and helped me seal the deal. Thanks JP! More
by Cathy
November 26, 2018
Great Experience It was a very professional, but friendly environment. The staff was very helpful and respectful. I received an amazing deal, it was a bit over my pric It was a very professional, but friendly environment. The staff was very helpful and respectful. I received an amazing deal, it was a bit over my price range, but they’re flexible and willing to negotiate. More
by melissa25
Employees Worked With
November 26, 2018
Awesome! Always have my service done at Napleton River oaks Honda. Never a long wait. Mike S in service is always friendly as well. And if you're looking to pu Always have my service done at Napleton River oaks Honda. Never a long wait. Mike S in service is always friendly as well. And if you're looking to purchase ask for Oliver M. More
by Steven D
Employees Worked With
November 24, 2018
Great Experience Great salesman, Jeffrey Parham and the gentleman that I signed the deal with. We love our car, especially all the safety features (Honda CR-V EX). Great salesman, Jeffrey Parham and the gentleman that I signed the deal with. We love our car, especially all the safety features (Honda CR-V EX). More
by Maple311@
Employees Worked With
Other Employees :
Unfortunately, I can't find his card. I closed the deal with him 5stars!
October 31, 2018
Great Car Buying Experience I went to Napleton to look at some cars to see what great choices they had. I was greeted by Steven Martin, he made my car buying experience one of th I went to Napleton to look at some cars to see what great choices they had. I was greeted by Steven Martin, he made my car buying experience one of the best. So please give him a raise.... he deserves it!!! More
by Jerrianne Lewis
Employees Worked With
October 31, 2018
I loved working with Stacey and Pedro I Spoke to Stacey and she ensured me I would be greatly taken care of. I got there and just as she said everything was taken care of and ready. she sa I Spoke to Stacey and she ensured me I would be greatly taken care of. I got there and just as she said everything was taken care of and ready. she sat me with a salesperson named Pedro and he was amazing. not only did he care about my needs, he made sure make it quick and easy. 10/10 definitely come back! I look my accord so much thanks Stacey and Pedro! More
by Vero123
