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Napleton's River Oaks Honda
Lansing, IL
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,189 reviews
December 29, 2018
thanks rhyan hatter rhyan help me get a 2019 honda civic im so thankful for all the hard work you have done for me , I will send you everybody I know who want a car thank rhyan help me get a 2019 honda civic im so thankful for all the hard work you have done for me , I will send you everybody I know who want a car thank you so much.... More
by thampton
Employees Worked With
December 29, 2018
I would recommend this dealership ! My parents and I are happy with the service we had at Honda! We bought two cars with the help of Oliver and everyone else at Honda ! Thank you My parents and I are happy with the service we had at Honda! We bought two cars with the help of Oliver and everyone else at Honda ! Thank you More
by Miguel19
Employees Worked With
December 29, 2018
Thank You Napleton Honda! First of all, speaking to Malinda on the phone, set the tone for my decision to visit Napleton. She didn't rush me off the phone and she put my mind First of all, speaking to Malinda on the phone, set the tone for my decision to visit Napleton. She didn't rush me off the phone and she put my mind at ease. She said that she had the right person to help me ( Jeffery Parham). She was right about Jeffrey. He worked his magic to help me purchase a 2018 CRV. He was VERY patient with me while I was making an important decision. I really appreciate Jeffrey's efforts because he didn't pressure me or make me feel that I was just another sale. It is VERY important to treat people with kindness. Napleton made me feel so special when I was honored with a chant and when I rang the bell. I felt so special!!!!! Thanks Napleton!!!! More
by pamery
December 28, 2018
BEST DEALERSHIP EVER I want to thank Jeffrey Parham and Napleton’s River Oaks Honda for the great service I received; you guys are the best. I must give a BIG SHOUT OUT T I want to thank Jeffrey Parham and Napleton’s River Oaks Honda for the great service I received; you guys are the best. I must give a BIG SHOUT OUT TO Jeffrey Parham he made my visit pleasant, exciting and easy and most of all he is a great sales person. I WILL GIVE HIM MY BUSINESS AND WILL SEND FAMILY AND FRIENDS TO HIM. More
by Renee
December 27, 2018
NEW CAR PURCHASE HAD A GREAT EXPERIENCE PURCHASING MY 2019 CRV. SALESMAN EXPLAINED ALL THE NEW FEATURES WITH PATIENCE. AND THEY SET UP MY PHONE CONTACTS FOR ME. TH HAD A GREAT EXPERIENCE PURCHASING MY 2019 CRV. SALESMAN EXPLAINED ALL THE NEW FEATURES WITH PATIENCE. AND THEY SET UP MY PHONE CONTACTS FOR ME. THEY WENT OVER ALL THE FEATURES, ANSWERED QUESTIONS ETC AND DID NOT RUSH. More
by RETIRED GRAM
Employees Worked With
Other Employees :
JILL VERBICH, Ahmad Ali
December 26, 2018
Best customer service Just wanted to thank Oliver and Napleton River oaks Honda for the best service. I recommend this dealer for servicing your vehicle. Thanks again will Just wanted to thank Oliver and Napleton River oaks Honda for the best service. I recommend this dealer for servicing your vehicle. Thanks again will be back! More
by Steven D
Employees Worked With
December 20, 2018
Great car-buying experience! Our sales rep Oliver was patient, with no pressure and did a great job assisting us in our new vehicle search. We got a terrific new 2018 CR-V EX that Our sales rep Oliver was patient, with no pressure and did a great job assisting us in our new vehicle search. We got a terrific new 2018 CR-V EX that has been an absolute joy to drive! Kudos to Larry Chambers as well for giving us a full orientation on the CR-V's technology features! If you're in the market for a new Honda check out Napleton's River Oaks and ask for Oliver Marin. He's the best!! More
by Chuck522
December 13, 2018
The best experience Go see Earnest Norman he is the best and will work with you I got all of my cars from him he take his time and he will explain everything to you Go see Earnest Norman he is the best and will work with you I got all of my cars from him he take his time and he will explain everything to you More
by Shawn123
Employees Worked With
December 03, 2018
New car for me! I bought a car last week from this dealership and It was a wonderful experience. Shane my Salesman was awesome! Larry Chambers was also wonderful! I bought a car last week from this dealership and It was a wonderful experience. Shane my Salesman was awesome! Larry Chambers was also wonderful! More
by CatI
December 02, 2018
My go to dealership I've bought two Honda Odyssey vans at this location from Jeff Parham. Each time I received great customer service and walked away with a vehicle that I've bought two Honda Odyssey vans at this location from Jeff Parham. Each time I received great customer service and walked away with a vehicle that I loved. JP is personable, knowledgeable of the vehicles, and made the entire experience easy and quick. More
by THobbs
Employees Worked With
