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Napleton's River Oaks Honda

Lansing, IL

4.9
1,189 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,189 reviews

February 11, 2019

My magnificent experience at Honda My visit at Honda was amazing I went in wanting one and car and came out in a brand new car the service that Michael provide for me was magnificent he More

by Milah0514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2019 -

Napleton's River Oaks Honda responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to be of service to you again in the future. Best wishes, Napleton River Oaks Honda

February 04, 2019

Experience I’m so excited! I bought my second car here at Napleton’s River Oaks Honda. I had a great experience. Customer service was excellent. Everyone is so p More

by cdennis00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2019 -

Napleton's River Oaks Honda responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Napleton River Oaks Honda. If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

January 24, 2019

Great experience 2nd time around I was expecting to be at the dealership for hours, but with Jeffery Parham (JP) efficiency I was done in no time. He listened to my needs. He wasn't More

by kp123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with Jeffery! We work hard to provide each of our clients with the best automotive experience, and are glad we could get you on the road in your new vehicle a timely manner. We hope to see you again!

January 22, 2019

Amazing experience buying! Had an amazing experience buying a car! Shane was great to work with and helped us get a great deal! Everyone in the dealership was so incredibly More

by flynnit2winit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Spina
Jan 28, 2019 -

Napleton's River Oaks Honda responded

Hello, thank you so much for your positive comments about Napleton River Oaks Honda! If you have any further questions, please don't hesitate to reach out! We hope you have a wonderful day!

January 08, 2019

Easiest experience with product update! My 2018 CRV, which I purchased from Honda Napleton's River Oak, needed to have a software update and air conditioning unit replaced at no cost. Denise More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Bragg
Jan 17, 2019 -

Napleton's River Oaks Honda responded

Thanks for sharing your recent service experience with us, Sandy! We hope you continue to choose Napleton River Oaks Honda as your first choice for all your vehicle needs. We look forward to your next visit! Take care!

January 01, 2019

HONDA CR-V Was looking for a family car and came a cross Murod who helped me pick out the perfect SUV. My family loves the our new CR-V! Thank you so much! Go in More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murod Kurdi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2019 -

Napleton's River Oaks Honda responded

Tom, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton River Oaks Honda and we hope to see you again!

December 31, 2018

Good Job! Jeff Parham was great, he explained everything to me in each vehicle that was shown to me with patients and very informative . I would recommend More

by Gilda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

Napleton's River Oaks Honda responded

We hope everything was handled to your expectations, Gilda. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

December 31, 2018

thank you rhyan you help are family so much thank you for everything you have done for us ....go see rhyan hatter at river oaks honda thank you again More

by honda26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhyan Hatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

Napleton's River Oaks Honda responded

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

December 31, 2018

Best sercive One of the best experiences I had buying a car. I would like to say thank you to Murdock for helping me with finding the perfect car. Thank you Mur More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Wasilewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Murod Kurdi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

Napleton's River Oaks Honda responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton River Oaks Honda and we hope to see you again!

December 31, 2018

AMAZING Thank you Napleton Honda and everyone who works there. Let me tell you if you need a car go see Murod he’s the best Thank you.... More

by Mrs Watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murod Kurdi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

Napleton's River Oaks Honda responded

Thank you so much for sharing your recent experience with us, Mrs Watson! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

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